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My TH-50PX60U will not pick up the cables chanels. Not. I…

Customer Question
My TH-50PX60U will not...

My TH-50PX60U will not pick up the cables chanels

Technician's Assistant: How long have you had your TH-50PX60U?

Not long. I bought it used.

Technician's Assistant: What have you tried so far?

I went on line and brought up the owners manual and went thru the setup feature for scanning chanles

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I did a auto scan and manual scan and still have no channels

Submitted: 6 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
12/31/2017
Electronics Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 47,482
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 6 months ago

How long have you owned this TV for? What is it connected to right now (cable box, satellite box, antenna, etc.)?

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Customer reply replied 6 months ago
Just the cable, no box
Electronics Technician: Aric, Technician replied 6 months ago

Thank you. Who is your cable provider please? Many cable providers don't allow for direct coaxial connection without a box.

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Customer reply replied 6 months ago
no thanks
Customer reply replied 6 months ago
i am not paying anymore$
Electronics Technician: Aric, Technician replied 6 months ago

I'm not offering the phone call offer- and am unavailable by phone. The website sends those offers- ignore them! Who is your cable provider please? Many cable providers don't allow for direct coaxial connection without a box.

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Customer reply replied 6 months ago
wow cable
Electronics Technician: Aric, Technician replied 6 months ago

Okay, just to make sure- did you select Cable in the TV's channel setup options first- and then run the scan?

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Electronics Technician: Aric, Technician replied 6 months ago

Okay, unfortunately that means that WOW is scrambling channels and requiring a box by them to view their signal. This is very common with most cable providers currently, and even my own brand new TV requires a box to receive cable broadcasts from my company. Your TV decodes "unscrambled QAM" (or clear-qam) signals, so if the signal was "clear" then the TV would have access to those channels. Since the scan is not pulling in anything, then this indicates your provider requires one of their boxes to use their service.

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Customer reply replied 6 months ago
Then why are other tv,s working
Electronics Technician: Aric, Technician replied 6 months ago

That is new info and would have been good to know from the onset to save time. Then that would indicate the Panasonic's tuner is faulty.

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Electronics Technician: Aric, Technician replied 6 months ago

So you're saying none of the other TV's have a cable box- they're all direct coaxial from wall to TV?

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Electronics Technician: Aric, Technician replied 6 months ago

Also, did you verify that the coaxial feed at the location of THIS TV is working? In other words, can you get one of the other TV's to work on this coaxial line? Additionally how about if you move the Panasonic to one of the other locations?

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Customer reply replied 6 months ago
i am at menu, then pressed setup, it has all in the little window, then it shows all in the window, the next thing it wants to know is auto or manual
Electronics Technician: Aric, Technician replied 6 months ago

You lost me. I asked some specific questions above. Can you reply to them?

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Customer reply replied 6 months ago
I brought the cable from a working tv
Electronics Technician: Aric, Technician replied 6 months ago

Okay so you're saying you DID NOT see any option to select antenna or cable in SETUP- correct??

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Customer reply replied 6 months ago
No i did and selected cable
Customer reply replied 6 months ago
iksare you their?
Customer reply replied 6 months ago
looking for the my electronic tech guy....
Customer reply replied 6 months ago
what if i have a firestick?
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,593
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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