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Got Phantom 4 yesterday. Controller battery is flat and

Customer Question
I'm Phil Gannon got...

I'm Phil Gannon got Phantom 4 yesterday. Controller battery is flat and won't recharge

Technician's Assistant: What computer or device isn't charging?

Phantom 4 DJI drone controller - internal battery

Technician's Assistant: Which DJI product do you have?

Phantom 4

Technician's Assistant: What have you tried so far with your DJI software?

Tried charger supplied, but only slight charge

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Red led at left and low battery alarm

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 11 hours by:
12/31/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Category: Consumer Electronics
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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