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What does IR mode mean? I can't get to the

Customer Question
What does IR mode...

What does IR mode mean? I can't get to the settings/messages.

Technician's Assistant: What's the brand and model of your product?

Tivo slide pro, C00260

Technician's Assistant: What TiVo model do you have?

Roamio?

Technician's Assistant: What have you tried so far with your Roamio?

We are trying to get a new remote to work with the roamio. We've put in the enclosed batteries and tried to go to the "settings & Messages using the slide pro remote but the red light won't allow access to that. The old roamio remote that came with the roamio is still connected.

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 2 hours by:
12/31/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,829
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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