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Just purchased a Sony HD TV, Model 40W650D. Sorry I didn't…

Customer Question
Just purchased a Sony...

Just purchased a Sony HD TV, Model 40W650D.

Technician's Assistant: How old is your HD?

Sorry I didn't mean to send message incomplete. BRand new just bought this month. Two problems: closed caption not coming on even though says it is on CC1; can't get Netflix

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No, thanks

Submitted: 6 months ago.Category: Consumer Electronics
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Answered in 2 minutes by:
12/30/2017
Electronics Technician: Anthony, Technician replied 6 months ago
Anthony
Anthony, Technician
Category: Consumer Electronics
Satisfied Customers: 16,262
Experience: 20+ years in trade TV and Electronics
Verified

Hello

Welcome

How are you viewing TV services please?satellite\cable box \cable straight no box\antenna?

Anthony

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Customer reply replied 6 months ago
cable box
Electronics Technician: Anthony, Technician replied 6 months ago

Firstly regarding the CC this comes from the box itself so there may be a CC button on the box remote itself OR you may need to go into the user settings menu of the box to switch it ON

Regarding the netflix I am assuming you have an app for that within the TV smart menu,if so what exactly happens whenyou select netflix?

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Customer reply replied 6 months ago
We need help with our new Sony HD TV
Electronics Technician: Anthony, Technician replied 6 months ago

Please read my reply above thanks

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