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Just purchased an Acer laptop, lost the touchpad mouse and…

Customer Question
Just purchased an Acer...

Just purchased an Acer laptop,

Technician's Assistant: What's the model and Operating System (OS) of your Acer?

Lost the touchpad mouse and can't type Thanks,

Technician's Assistant: What have you tried so far with your Acer? Have you installed any updates recently?

Just the one that was recommended on the screen

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No I'd just like to start the programs

Submitted: 6 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
12/30/2017
Electronics Technician: Md. Sadique, Engineer replied 6 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Consumer Electronics
Satisfied Customers: 3,660
Experience: Diploma in applied electronics and instrumentation with 7 yrs + hands on experience in Consumer Electronics equipments and Circuitry
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Electronics Technician: Md. Sadique, Engineer replied 6 months ago

Let me clarify,

You need the touchpad drivers. The touchpad on your computer is not responding.

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Customer reply replied 6 months ago
Touchpad mouse is not working and keyboard is locked
Electronics Technician: Md. Sadique, Engineer replied 6 months ago

Could you please tell me the model number of your laptop?

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Customer reply replied 6 months ago
Acer N16C2
Electronics Technician: Md. Sadique, Engineer replied 6 months ago

Is it Es1-523?

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Electronics Technician: Md. Sadique, Engineer replied 6 months ago

I couldn't find any laptop with model N16C2.

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Customer reply replied 6 months ago
Hi, yes I think your right about the model number,
Thanks,
Electronics Technician: Md. Sadique, Engineer replied 6 months ago

Could you please press Fn key + F7 key one time?

Tell me if it makes any difference to your touch pad.

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Electronics Technician: Md. Sadique, Engineer replied 6 months ago

Let me know if it doesn't work.

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Electronics Technician: Md. Sadique, Engineer replied 6 months ago

Before pressing Fn+F7 key, please press Fn+F6 key to unlock the keyboard.

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Customer reply replied 6 months ago
Hi,
Won't unlock the keypad and touch bar.
Thanks
Electronics Technician: Md. Sadique, Engineer replied 6 months ago

Do you have an external USB keyboard and mouse?

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Customer reply replied 6 months ago
I have an external mouse, but not sure how to set it up.
Electronics Technician: Md. Sadique, Engineer replied 6 months ago

Just insert it into one of the laptop's port.

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Electronics Technician: Md. Sadique, Engineer replied 6 months ago

I assume its USB mouse.

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Customer reply replied 6 months ago
It's a wireless mouse
Electronics Technician: Md. Sadique, Engineer replied 6 months ago

There might be the wireless adapter along with it.

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Electronics Technician: Md. Sadique, Engineer replied 6 months ago

You need to connect that adapter to the USB port of your laptop. Then the mouse will automatically install.

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Customer reply replied 6 months ago
Hi , it's now telling me I'm not connected to the internet, just had NBN INSTALLEDis this part of the problem?
Electronics Technician: Md. Sadique, Engineer replied 6 months ago

Keyboard and mouse problem doesn't have anything to do with the internet.

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Customer reply replied 6 months ago
Understand, signing off for NYE, Happy New Year!
Electronics Technician: Md. Sadique, Engineer replied 6 months ago

Did you connect your wireless mouse?

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Electronics Technician: Md. Sadique, Engineer replied 6 months ago

Happy new year to you too!

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Customer reply replied 6 months ago
No mouse doesn't want to work either!
Cheers!
Electronics Technician: Md. Sadique, Engineer replied 6 months ago

Please let me know when you're in the mood for troubleshooting. I will help you fix this.:)

Cheers!

Happy Holidays!

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