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We have Sony KDL 55W800C. We cannot get anything hooked to…

Customer Question
We have Sony KDL...

We have Sony KDL 55W800C

Technician's Assistant: How long have you had your KDL 55W800C?

We cannot get anything hooked to it by Bluetooth

Technician's Assistant: What have you tried so far with your Sony product?

June 2016

Submitted: 6 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
12/29/2017
Electronics Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 47,502
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 6 months ago

What device are you trying to connect to the TV via BlueTooth?

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Customer reply replied 6 months ago
Bose sound bar
Electronics Technician: Aric, Technician replied 6 months ago

This TV isn't BlueTooth audio capable- it can only connect to a Wireless Mouse, Keyboard or game Console via BlueTooth. For connection to a soundbar or any other audio device, it would need a hardwired connection to the OPTICAL jack on the back of the TV.

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Electronics Technician: Aric, Technician replied 6 months ago

I'm not available by phone. The website sends that offer without my approval. This TV isn't BlueTooth audio capable- it can only connect to a Wireless Mouse, Keyboard or game Console via BlueTooth. For connection to a soundbar or any other audio device, it would need a hardwired connection to the OPTICAL jack on the back of the TV.

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Electronics Technician: Aric, Technician replied 6 months ago

Most Smart TV's (LG, Samsung, Sony, etc.) only use BlueTooth for accessibility devices- like a keyboard to enter Wi Fi info, etc. but the audio is only supplied through the digital audio out jack. You would use an OPTICAL cable, or HDMI ARC cable for this. I'm not sure which Bose soundbar you purchased, but most all current ones use either optical, HDMI ARC or both. If you need further help on that end then let me know the model of the Bose soundbar and I can assist further.

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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Electronics Technician: Aric, Technician replied 6 months ago

Do you need further assistance with this?

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Customer reply replied 6 months ago
Ok
Customer reply replied 6 months ago
I ask to talk to you by phone,
It says $35. I didn’t talk to you by phone I hope I don’t get charge for this
Electronics Technician: Aric, Technician replied 6 months ago

Note that the site will send you a phone call offer- that is NOT from me. It is sent without my consent and I am not available by phone. To see MY REPLY, "X" out of the offer and view the page that we have been typing on. Also note that any offers for subscriptions or promotions are NOT something I am privy to. I am an independent tech and am only paid with a positive rating for my service.

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Electronics Technician: Aric, Technician replied 6 months ago

You came back and replied 30 minutes later- I was not even online. What other info do you need beyond what is posted above on this page please?

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