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Have wireless headphones blotiith will not charge. My I Mac…

Customer Question
Have wireless headphones blotiith...

Have wireless headphones blotiith will not charge

Technician's Assistant: What computer or device isn't charging?

My I Mac computer is charged but headphones would not chard through it

Technician's Assistant: What Operating System (OS) are you running on your iMac?

WH -1000xm2 hooked to ear phone

Technician's Assistant: How long has this been going on with your iMac? What have you tried so far?

I just received the wireless ear phones Hadn;t done it before

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

When I tried to charge the phones the red light can on put went on in less than ten minutes repeatedly

Submitted: 6 months ago.Category: Consumer Electronics
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Answered in 4 hours by:
12/29/2017
Electronics Technician: Pete, Electronic Engineer replied 6 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,331
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 6 months ago

Please confirm the make and model number of the headphones?
Approximately how old are the headphones?

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Customer reply replied 6 months ago
ear phones brand new WH-1000XM2
Electronics Technician: Pete, Electronic Engineer replied 6 months ago

Have you tried connecting the charging cord to a different USB port on the iMac for at least an hour?

If it still won't charge, then connect it to a wall power supply and let me know if it charges successfully there?

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Happy New Year!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating.

Pete.

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