Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

Consumer Electronics

I lost the remote for our Pilk soundbar 2000. So I purchased…

Customer Question
I lost the remote...

I lost the remote for our Pilk soundbar 2000. So I purchased a replacement but it doesn’t work . I can get it to turn on and off but it won’t control volume

Technician's Assistant: What is your speaker connected to or paired with? Are all cables connected tightly?

Yes . I unplugged it and waited and replied it . It is hooked to our Samsung TV

Technician's Assistant: Have you tried a different audio source (e.g. another TV, computer, or CD)?

Not with the Polk . I purchased the exact replacement that the sound at came with. It is the only one we have

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

It has never been hooked tonanother TV. The normal sound on the tv works

Submitted: 1 month ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
I have paid and am waiting
Customer reply replied 1 month ago
Thank you !
Customer reply replied 1 month ago
Hello ?
Answered in 5 hours by:
12/29/2017
Electronics Technician: Russell H., Service Tech replied 1 month ago
Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 11,874
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question about your remote - I regret the delay has been this long.

I advise you to return the remote as defective - it most probably is - before the return-refund period runs out. (It's best to notify the seller promptly about this, before the period for return and refund runs out, shipping or mailing it back can wait for after that for sure.)

And then get a replacement of this kind, from this source:

https://www.replacementremotes.com/polkaudio/buy-re12081-sound-bar-system-remote-control?new=1&gclid=EAIaIQobChMI19-i6vev2AIVVoezCh0xTQSLEAQYASABEgL7dfD_BwE

And/or, make sure good batteries are in the remote you have... an essential point, though possibly rather too obvious to mention.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

Ask Your Own Consumer Electronics Question
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 11,874
11,874 Satisfied Customers
Experience: 8+ years of professional experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Engineer and electronic enthusiast for more than 12 years.

227 satisfied customers

I am here to help you!

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Louie

Louie

Technician

4,540 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Russell H.

Russell H.

Service Tech

11,874 satisfied customers

8+ years of professional experience

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Greg A.

Greg A.

Engineer

1,281 satisfied customers

Engineer / Consultant

Martin

Martin

Engineer

1,244 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I have a B700 Nikon and I ahve misplaced my micro HDMI cord
Hi, I have a B700 Nikon and I ahve misplaced my micro HDMI cord to upload to my computer. is it possible to buy oine separately … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
54 satisfied customers
How do you attach a new set of narrow gold spades to
How do you attach a new set of narrow gold spades to Analysis Plus Crystal Oval Cables? I have tried to crimp the gold connectors but the metal is not malleable enough. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,657 satisfied customers
My tv go off sometime then take days to come back on. Tc
my tv go off sometime then take days to come back on … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My landline is basically a landline that I use with a voip
My landline is basically a landline that I use with a voip Adapter with the VoIP small box from MagicJack. I do not have wired phone cables in my apartment but I do want to run a non cordless phone fr… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
I was gifted with a hp envy 360 for Christmas. I can not
I was gifted with a hp envy 360 for Christmas. I can not reach the log in screen. it will show me the time and date but it will not give the log in prompt. If I move it around a little , it will bring… read more
Joshua B
Joshua B
827 satisfied customers
How can i retrieve a my sent voice mail from my recipients
How can i retrieve a my sent voice mail from my recipients phone … read more
Joshua B
Joshua B
827 satisfied customers
I need a replacement relay...but they say one I need is
I need a replacement relay...but they say one I need is obsolete...what now?the one I need to replace is aPicker Components Type-PC735-2C-C1-120VAC COIL-120VAC 25A 277VAC 10A 600VAC 20A 28VDC 1HP 120V… read more
Joshua B
Joshua B
827 satisfied customers
I have set my own recorded and I can't seem to replace
Hello I have set my own recorded greetings and I can't seem to replace recorded ones … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
I have 2 Rotel pre-amps and a RB-980BX amp. I am not getting
I have 2 Rotel pre-amps and a RB-980BX amp. I am not getting sound using either of the pre-amps which has me thinking I have an amp issue. The amp turns on fine, clicks like it always does, and appeat… read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
112 satisfied customers
My kindle hd 8 is running slow and is bringing up searches
My kindle hd 8 is running slow and is bringing up searches when I'm doing something else. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
328 satisfied customers
My phone was stolen. I am in COSTA RICA but live in
my phone was stolen . I am in COSTA RICA but live in Massachusetts. I would like to close my account till I get home. march 1 … read more
Russell H.
Russell H.
Service Tech
11,874 satisfied customers
I've lost sound, Where do I look, Reset,unplugged, It has
I've lost sound JA: What's the brand and model of your product? Customer: Where do I look JA: The Technician will be able to walk you through that. What have you tried so far? Customer: Reset,unplugge… read more
Joshua B
Joshua B
827 satisfied customers
The keyboard will not work. FZ-G1 Panasonic Toughpad. I
I drop the computer into the keyboard but the keyboard will not respond when I press the keys … read more
Joshua B
Joshua B
827 satisfied customers
How to I find the release mode to use continuous shooting on
how to I find the release mode to use continuous shooting on Nikon D3400 … read more
Joshua B
Joshua B
827 satisfied customers
I have an older panasonic single connection telephone which
I have an older panasonic single connection telephone which is no longer operating properly. How can I cll the company and get a sreplacement of this phone … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,281 satisfied customers
I made a recording ok. now i would like to put it in a
I made a recording ok. now i would like to put it in a download so i can send it to my friends. my lap top is a lenovo G510 it is not an apple. is there a simple way for me to put it into a file so i … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
Our scale has stopped operating. Serial# 1000000090 Pelouze.
it has a strange readout: 6Rff something uninteligible… read more
Russell H.
Russell H.
Service Tech
11,874 satisfied customers
I have a harmony elite controller. I am setting up a new TV
Hi there, I have a harmony elite controller. I am setting up a new TV and how do i program the remote for the new TV? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,125 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x