Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

Sony KD-43X7000E cannot talk to iq3 box Foxtel said it was…

Customer Question
Sony KD-43X7000E cannot talk...

Sony KD-43X7000E cannot talk to iq3 box Foxtel said it was on the wrong line/link!

Technician's Assistant: Who makes your router?

Telstra Bigpond

Technician's Assistant: What have you tried so far?

Checked all the connections/leads. Talked to foxtel and checked out the iq3 box. We have WiFi We cannot change the channel from the iq3remote

Submitted: 6 months ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 2 minutes by:
12/29/2017
Electronics Technician: Shahid_Sony, Technician replied 6 months ago
Shahid_Sony
Shahid_Sony, Technician
Category: Consumer Electronics
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

Ask Your Own Consumer Electronics Question
Customer reply replied 6 months ago
It is a new tv. We had an old Foxtel box so ordered an iq3 box but cannot link up the 2 items. We do not have any other devices. the Foxtel tech said we had the wrong line link for foxtel from the TV
Electronics Technician: Shahid_Sony, Technician replied 6 months ago

ah OK, I have no info about foxtel iq3 box so will repost this question for other experts to assist you further

Thanks

Ask Your Own Consumer Electronics Question
Electronics Technician: Louie, Technician replied 6 months ago
Louie
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 13,439
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer. My name is ***** ***** I'll be assisting you with your question regarding your Sony KD-43X7000E and Foxtel iQ3.

Ask Your Own Consumer Electronics Question
Electronics Technician: Louie, Technician replied 6 months ago

Initially, please describe how the iQ3 is connected to the KD-43X7000E using what kind of cable(s).

Ask Your Own Consumer Electronics Question
Customer reply replied 6 months ago
There is a HDMI cable, an aerial cable, Ethernet cable and a Video able going into the yellow port
Electronics Technician: Louie, Technician replied 6 months ago

The cable connecting the yellow jacks may no longer be needed if there is an HDMI cable. The HDMI cable would provide the best quality video.

With both the Sony and iQ3 box turned on, press the Sony remote's Input Select button to display and then select HDMI ? depending on which HDMI port is used to connect the Foxtel iQ3.

Ask Your Own Consumer Electronics Question
Customer reply replied 6 months ago
I did appreciate the help but as I did not receive a phone call the extra $37 is not a valid claim.
Electronics Technician: Louie, Technician replied 6 months ago

Thank you for your kind understanding of automated-systems / machine-generated followups, ads and offers.

However and as shown above, there was no request for a Premium Service / Phone Call.

My participation is strictly limited to technical, repair and/or installation issues as well as related information.

Billings & payments concerns are best addressed by Customer Support.

Ask Your Own Consumer Electronics Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 13,439
13,439 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,732 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

13,439 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,381 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,247 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I want to use my amazon fire hd 10 as a monitor with my sony
i want to use my amazon fire hd 10 as a monitor with my sony a6300 for outdoor use where there is no wifi, can i do it and how … read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,732 satisfied customers
I have a Panasonic KX-T636 Digital Super Hybrid system
I have a Panasonic KX-T636 Digital Super Hybrid system telephone - 3 handsets. Maybe 4 years old or so. I want to change to NBN with Telstra and they have asked me to check if this phone system and ha… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
We have a telstra line in kitchen, cordless phone in lounge
We have a telstra line in kitchen, cordless phone in lounge and bedroom, foxtell in longe and bedroom. Cant set up nbn and now have no dialtones on any phones. Can you help and how much? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a sennheiser Tr120 set of wireless headphone the red
I have a sennheiser Tr120 set of wireless headphone the red charge light is on but the yellow light come on then goes off l have the volume on high and all l get is static l recently install a Foxtel … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
We purchased a 32 inch model TH-32D400A. The aspect is set
We purchased a 32 inch model TH-32D400A. The aspect is set at 16.9. We are on Foxtel but the image is lengthwise too long for the screen and thus we miss key parts of the picture- eg full score in ten… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
We have a Panasonic Plasma TV of the ST50A series. Model
We have a Panasonic Plasma TV of the ST50A series. Model TH-P5ST50A. We would like to sing up for Panasonic movies from BigPond, but I cannot find out if our TV has this possibility. I have tried vari… read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,732 satisfied customers
i have a pioneer vxs517, i am trying to use component leads
i have a pioneer vxs517, i am trying to use component leads to transmit the video, i have sound coming through using the red and white composite cables, but cant seem to get any picture. my dvd has bo… read more
Louie
Louie
Technician
Associate Degree
13,439 satisfied customers
To instal Digitech AV 5.8 GHZ Digital Wireless HDMI Transmitter
To instal Digitech AV 5.8 GHZ Digital Wireless HDMI Transmitter & Receiveron Sony HD TV with FoxtelIQ2 HD cable box and be able to change channels in bedroom do I connect Foxtel Box to HDMI ARC and tr… read more
Louie
Louie
Technician
Associate Degree
13,439 satisfied customers
I have a Panasonic Digital Range 900 - can I have a three way
I have a Panasonic Digital Range 900 - can I have a three way conversation with this model of phone… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
Hi I have a Onkyo TX-NR579 which I have just purcahsed. I have
Hi I have a Onkyo TX-NR579 which I have just purcahsed. I have been trying to play bluray movie through HDMI cable which I am connecting in the game port or the BD/VCR port. But the picture flickers a… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
We bought a Sony Bravia a couple of years ago as our main set
We bought a Sony Bravia a couple of years ago as our main set capable of receiving SKY. This set was linked with a now redundant set via a cable link into a separate room and an old sony set. This old… read more
Brian McIntosh
Brian McIntosh
Managing Engineer
Bachelor
121 satisfied customers
Hi, I have just purchased a Sangean WFR-1D+, and am having
Hi, I have just purchased a Sangean WFR-1D+, and am having trouble connecting to my WiFi service. When I scan the radio identifies my Bigpond Broadband connection and then asked for the WPA key. When … read more
iMayne
iMayne
Electronics Engineer
High School or GED
241 satisfied customers
I am trying to setup my new viera tv. When it scans for channels,
I am trying to setup my new viera tv. When it scans for channels, message says no aerial. TV is connected to Foxtel.… read more
Dan - Master Tech
Dan - Master Tech
Small Business owner
Technical School
279 satisfied customers
Hi, I have an LG DVD/VCR, Model V782W, which since yesterday
Hi, I have an LG DVD/VCR, Model V782W, which since yesterday is connected to a Foxtel IQ2 with Panasonic Plasma TV, Model THP42S10A. All functions work, except the ability to tape a program displayed … read more
Louie
Louie
Technician
Associate Degree
13,439 satisfied customers
Hi My son disconnected our hdd/dvd recorder and now I cant
Hi My children disconnected my LG hdd/dvd recorder while I was on holidays and now I think the connections have been mixed up. i.e. the remote controls for the tv and the recorder seem to have been mi… read more
Neil
Neil
Associate Degree
2,630 satisfied customers
Am trying to set up my sony tv,sky+ and wharfedale dvdr. I
Am trying to set up my sony tv,sky+ and wharfedale dvdr. I want to record programmes off my sky box.I haven't a clue where to start,please help!!!!… read more
Richard Finney
Richard Finney
Student. Microsoft's M.C.S.E.
Vocational, Technical or Trade Scho
418 satisfied customers
Had to replace Liteon LVW5045B as it would longer burn from
Had to replace Liteon LVW5045B as it would longer burn from Hard drive to DVD. Purchased PanasonicDMR-EX768EB. Not only can I not get the Panasonic to record to the new Hard Drive from the Sky Box (re… read more
Louie
Louie
Technician
Associate Degree
13,439 satisfied customers
I have a Sony Bravia KDL-S32A12U television. I have a Sony
I have a Sony Bravia KDL-S32A12U television. I have a Sony DVD/Video cassette recorder (RD-VX420). Why can't I record any channels other than BBC1, BBC2, ITV1 and Channel4?… read more
Dan - Master Tech
Dan - Master Tech
Small Business owner
Technical School
279 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x