Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

Sony KD-43X7000E cannot talk to iq3 box Foxtel said it was…

Customer Question
Sony KD-43X7000E cannot talk...

Sony KD-43X7000E cannot talk to iq3 box Foxtel said it was on the wrong line/link!

Technician's Assistant: Who makes your router?

Telstra Bigpond

Technician's Assistant: What have you tried so far?

Checked all the connections/leads. Talked to foxtel and checked out the iq3 box. We have WiFi We cannot change the channel from the iq3remote

Submitted: 3 months ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 2 minutes by:
12/29/2017
Electronics Technician: Shahid_Sony, Technician replied 3 months ago
Shahid_Sony
Shahid_Sony, Technician
Category: Consumer Electronics
Satisfied Customers: 12,662
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

Ask Your Own Consumer Electronics Question
Customer reply replied 3 months ago
It is a new tv. We had an old Foxtel box so ordered an iq3 box but cannot link up the 2 items. We do not have any other devices. the Foxtel tech said we had the wrong line link for foxtel from the TV
Electronics Technician: Shahid_Sony, Technician replied 3 months ago

ah OK, I have no info about foxtel iq3 box so will repost this question for other experts to assist you further

Thanks

Ask Your Own Consumer Electronics Question
Electronics Technician: Louie, Technician replied 3 months ago
Louie
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 13,211
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer. My name is ***** ***** I'll be assisting you with your question regarding your Sony KD-43X7000E and Foxtel iQ3.

Ask Your Own Consumer Electronics Question
Electronics Technician: Louie, Technician replied 3 months ago

Initially, please describe how the iQ3 is connected to the KD-43X7000E using what kind of cable(s).

Ask Your Own Consumer Electronics Question
Customer reply replied 3 months ago
There is a HDMI cable, an aerial cable, Ethernet cable and a Video able going into the yellow port
Electronics Technician: Louie, Technician replied 3 months ago

The cable connecting the yellow jacks may no longer be needed if there is an HDMI cable. The HDMI cable would provide the best quality video.

With both the Sony and iQ3 box turned on, press the Sony remote's Input Select button to display and then select HDMI ? depending on which HDMI port is used to connect the Foxtel iQ3.

Ask Your Own Consumer Electronics Question
Customer reply replied 3 months ago
I did appreciate the help but as I did not receive a phone call the extra $37 is not a valid claim.
Electronics Technician: Louie, Technician replied 3 months ago

Thank you for your kind understanding of automated-systems / machine-generated followups, ads and offers.

However and as shown above, there was no request for a Premium Service / Phone Call.

My participation is strictly limited to technical, repair and/or installation issues as well as related information.

Billings & payments concerns are best addressed by Customer Support.

Ask Your Own Consumer Electronics Question
Was this answer helpful?
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 13,211
13,211 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Engineer and electronic enthusiast for more than 12 years.

227 satisfied customers

I am here to help you!

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Louie

Louie

Technician

13,211 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Russell H.

Russell H.

Service Tech

4,358 satisfied customers

8+ years of professional experience

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Greg A.

Greg A.

Engineer

1,281 satisfied customers

Engineer / Consultant

Martin

Martin

Engineer

1,244 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
MY standby light continuwa to blink on my Sony Trinitron TV
MY standby light continuwa to blink on my Sony Trinitron TV ans I am unable to get a picture, … read more
Jack
Jack
technician
factory trained engineer
2,161 satisfied customers
I have an older Sony Handycam Digital Video Camera Recorder.
I have an older Sony Handycam Digital Video Camera Recorder. On operating guide it shows multiple model numbers re; operation so I do not know exactly the correct number to re; here are the numbers; P… read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,358 satisfied customers
My computer wouldn't come on for a couple of hours when I
My computer wouldn't come on for a couple of hours when I turned it on. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I want to transfer my I phone contacts phone # to my new
I want to transfer my I phone contacts phone # to my new KX-TGF572 with Link2cell cordless phone. … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
56 satisfied customers
Unable to tune without static on wireless headset.
Unable to tune without static on wireless headset. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have a LG Ultra Wide monitor that is no connecting to my
I have a LG Ultra Wide monitor that is no connecting to my pc. Also I cannot get the memu to work on the monitor. The only direction it will go in is to turn the monitor off. … read more
Jack
Jack
technician
factory trained engineer
2,161 satisfied customers
The outdoor temp does not display on the indoor momitor.
the outdoor temp does not display on the indoor momitor … read more
Harry
Harry
1,395 satisfied customers
I have three ViewSonic PJD5134 Projectors and they are not
I have three ViewSonic PJD5134 Projectors and they are not receiving signal from the HDMI... … read more
Harry
Harry
1,395 satisfied customers
We have two UB5338C whiteboards which we need to source the
Hi Pearl, we have two UB5338C whiteboards which we need to source the brackets for, as these boards have been relocated and in the move the brackets are no longer available. can you advice how we can … read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,358 satisfied customers
How can I unblock a blocked number. Panasonic. Page 47 in
How can I unblock a blocked number JA: What's the brand and model of your product? Customer: Panasonic JA: What have you tried so far with your Panasonic product? Customer: Page 47 in manual, dressing… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
WE have a Panasonic 5.8 GHZ mobile telephone been given to
WE have a Panasonic 5.8 GHZ mobile telephone been given to us. … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,281 satisfied customers
I reset both of my paper whites readers and now I can get
Hi Pearl. I reset both of my paper whites readers and now I can get them working again...please HELP … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Local handyman trying to determine why smoke alarm is
local handyman trying to determine why smoke alarm is chirping … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
I followed all the instructions but have not dial tone.
I followed all the instructions but have not dial tone … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have a problem opening youtube. Sony tv. Let me check.
it has been five days and it was work until one morning we got trying to access youtube but i count open up … read more
Shahid_Sony
Shahid_Sony
Technician
12,662 satisfied customers
I am charging my new head set for a trip to Europe, Can I
I am charging my new head set for a trip to Europe, Can I over charge my unit? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I'm trying to get my amazon alexa app started and I need
I'm trying to get my amazon alexa app started and I need help please … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I don't know my Roku 4 digit pin. 2 yrs old. Entering my
Entering my info, Roku doesn't have my email address correct either … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x