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I have a rock 3 and a Samsung smart tv has worked great

Customer Question
I have a rock...

I have a rock 3 and a Samsung smart tv has worked great until this morning the rock clicker no longer reacting to broadcast streaming channels.batteries are new and checked with Wi-Fi provider 'he says he not see rock connection to Wi-Fi but is connected to everything else

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

Have rock 3 worked fine until today has new batteries but rock clicker not connecting?

Technician's Assistant: Have you tried restarting both your digital media player and your router?

I have unplugged both and started it up

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I also contacted Wi-Fi provider it's not at his end

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 52 minutes by:
12/28/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,821
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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