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I have a Sony Playstation 4 purchased in Dec. 2016 that

Customer Question
I have a Sony...

I have a Sony Playstation 4 purchased in Dec. 2016 that needs repair. It does not read any of the game discs. It makes a noise. Please advise if this is able to be serviced by Sony.

Technician's Assistant: How long has this been going on with your PlayStation? What have you tried so far?

This has started about 2 days ago. It works and then it stops. Today it did not read any game disc at all.

Technician's Assistant: Anything else you want the Game Expert to know before I connect you?

The disc drive does not read and makes a clacking noise.

Submitted: 6 months ago.Category: Consumer Electronics
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Answered in 26 minutes by:
12/28/2017
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,614
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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