Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

PhotofunStudio9 has stopped working for me, with many

Customer Question
PhotofunStudio9 has stopped working...

PhotofunStudio9 has stopped working for me, with many thousands of pictures on it. A message said "unhandled exception" before it shut off.

Technician's Assistant: How long have you had your PHOTOFUNSTUDIO9?

July 2016

Technician's Assistant: What have you tried so far?

I have shut down and restarted my computer. I have closed and attempted to re-open the application several times.

Technician's Assistant: Which software or app can I help with?

PhotofunStudio9.0

Technician's Assistant: What have you tried so far with your software?

I already answered this question. Am I speaking to a live person?

Submitted: 7 months ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 5 minutes by:
12/26/2017
Electronics Technician: Jason Jones,
 replied 7 months ago
Jason Jones
Category: Consumer Electronics
Satisfied Customers: 19,459
Experience: IT Consultant at Myself
Verified

Hello,

May I ask which version of Windows is running on the computer?

Ask Your Own Consumer Electronics Question
Customer reply replied 7 months ago
windows 10
Electronics Technician: Jason Jones,
 replied 7 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Ask Your Own Consumer Electronics Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Steve G. Your Own Question
Steve G.
Steve G.
Steve G., Engineer
Category: Consumer Electronics
Satisfied Customers: 2,358
2,358 Satisfied Customers
Experience: VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Steve G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,832 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,619 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,394 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,248 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I have an older style kindle version 3.2.1 and it is not
Hi I have an older style kindle version 3.2.1 and it is not recognizing wifi and I feel I need to update kindle software. How do I do this?? … read more
Louie
Louie
Technician
Associate Degree
4,619 satisfied customers
PhotofunStudio9 has stopped working for me, with many
PhotofunStudio9 has stopped working for me, with many thousands of pictures on it. A message said "unhandled exception" before it shut off. … read more
Jason Jones
Jason Jones
19,459 satisfied customers
I brought my computer to a bestbuy store to repair a blue
I brought my computer to a bestbuy store to repair a blue screen issue, which was fixed. they backed up my data on a cruzer glide and I can see the file listed that I wish to get into[quickbooks 2016]… read more
Jason Jones
Jason Jones
19,459 satisfied customers
The last couple of books I bought on Amazon have not
The last couple of books I bought on Amazon have not transferred to my Kindle. I was able to read on iPhone and one on iPad and phone. Really want books on Kindle … read more
Louie
Louie
Technician
Associate Degree
4,619 satisfied customers
Old have the old kindle. Amazon kindle. It's 3.4.2.
It's 3.4.2. Version(###) ###-####it's about 8 years old … read more
Louie
Louie
Technician
Associate Degree
4,619 satisfied customers
My Acer Aspire TimelineX 3820-7945 keeps crashing when
My Acer Aspire TimelineX 3820-7945 keeps crashing when Windows 10 tries to install update KB2538243 and I get the message that epowertray.exe crashed my computer. It's happened many times in the past … read more
Jason Jones
Jason Jones
19,459 satisfied customers
I think my hp pavilion all in one has been hacked. I called
I think my hp pavilion all in one has been hacked. I called aol yesterday and he said he needed to look in my computer because I couldn't reset my password ***** I wa foolish enough to let him in. Now… read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,832 satisfied customers
Why does kindle close down and restart and only stay up few
Why does kindle close down and restart and only stay up for a few seconds and shuts down again.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I'm on a G4 and the most recent Marshmallow release. I
I'm on a G4 and the most recent Marshmallow release. I continually get Google Play services won't run unless you update Google Play Service. However, I now can't get any updates. Likewise, get message… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have installed the video2pc mkII and when I open the
I have installed the video2pc mkII and when I open the cyberlink powerDirector I get an error message and it never tells me what the problem is. What do I need to do? I have installed and uninstalled … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
I purchased a house with 2 challenger garage door openers model
I purchased a house with 2 challenger garage door openers model ch1000. I lubricated the chains and cleaned the emergency stop mechanism so it would disengage and engage properly. I used the wall moun… read more
Neil
Neil
Associate Degree
2,630 satisfied customers
I have a new olympus digital recorder WS 803. I have recorded
I have a new olympus digital recorder WS 803. I have recorded in a folder and am trying to attach it to an email and send, but when I attempt to do it, I get a message that says that it is in a media … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Norton Internet Security installed an update which seems to
Norton Internet Security installed an update which seems to be interrupting the HotSync function. How do I remedy this?… read more
64bit-support
64bit-support
Master's Degree
My personal computer dies. Model No. is PCG-272L. Should
My personal computer dies. Model No. is PCG-272L. Should I bring it into a Sony store? I am in Rockville, Maryland. I believe the computer is 3-4 years old.… read more
Craig
Craig
Electrical Director
Electrical Automation Technician
2,133 satisfied customers
Last Thursday my three Uniden phones stopped working. The
Last Thursday my three Uniden phones stopped working. The message was "out of range". I could only get the answering machine to receive messages, but couldn't call out. I called A T & T and a technici… read more
Craig
Craig
Electrical Director
Electrical Automation Technician
2,133 satisfied customers
I have recently purchased a Palm Pixi through Sprint. I am
I have recently purchased a Palm Pixi through Sprint. I am using Companionlink to sync with my Palm Desktop. In trying to use my calendar, I get a message: " Sorry too many cards" "toss some away". Wh… read more
Mike
Mike
Technical Consultant
Working on MBA
1,312 satisfied customers
My unit says Application mgeShell.exe has performed an illegal
My unit says Application mgeShell.exe has performed an illegal operationand will be shut down, Program:mgnShell.exe Exception 0x0000005… read more
Mahen
Mahen
Bachelor's Degree
206 satisfied customers
I have all HP products I have a C5580 printer/scanner/copier.
I have all HP products I have a C5580 printer/scanner/copier. I have no clue what to do. I keep getting this error message: "An unhandled exception has occurred in a component in your application. Cli… read more
Mahen
Mahen
Bachelor's Degree
206 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x