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I had an outage on my TV and have followed the instructions…

Customer Question
I had an outage...

I had an outage on my TV and have followed the instructions to connect the TV/receiver and nothing works

Technician's Assistant: What's the brand and model number of your TV? How old is it?

The TV is about 4-5 years old. It is a Samsung

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The TV menu does not work and it is the only TV in the house that has this problem

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

This issue happened this morning. I was watching a TV program and the program crashed and I couldn't get it back. Then there was a message on the TV . Gateway access point not found and connection error. I tried the TV this evening after shutting the TV off earlier and now I have the same message

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I don't think so.

Submitted: 6 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
12/21/2017
Electronics Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 47,493
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 6 months ago

What's the full model number off of the back of the TV and whom is your cable provider (ex: Comcast, Charter, etc.)?

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Customer reply replied 6 months ago
I can't locate the model no. However my cable provider is AT&T
Electronics Technician: Aric, Technician replied 6 months ago

Okay please give me a minute.

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Customer reply replied 6 months ago
The TV is in another room from the computer and it is difficult to do this on line when I can't see the tv
Electronics Technician: Aric, Technician replied 6 months ago

Note that the site will send you a phone call offer- that is NOT from me. It is sent without my consent and I am not available by phone. To see MY REPLY, "X" out of the offer and view the page that we have been typing on. Also note that any offers for subscriptions or promotions are NOT something I am privy to. I am an independent tech and am only paid with a positive rating for my service.

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Customer reply replied 6 months ago
we can talk by phone
Customer reply replied 6 months ago
Does this mean that I am paying up to $50 for this information including phone call. Had I known I would not have contacted you
Customer reply replied 6 months ago
Delete my request for the phone call
Customer reply replied 6 months ago
I am very unhappy with this service. You have not done anything and I do not want to pay you
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,600
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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