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I have a DL3500CRR-26D Alarm Lock Trilogy t3 mortise

Customer Question
Hi I have a DL3500CRR-26D...

Hi I have a
DL3500CRR-26D Alarm Lock Trilogy t3 mortise classroom Rh 26d lock and I want to change the security code. Can u help?

Technician's Assistant: Just to clarify, what device or product are you trying to access?

See 1st message

Technician's Assistant: How long have you had your 1ST?

12 years approx

Technician's Assistant: What have you tried so far?

Nothing, I’m gathering info

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Just the model

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 6 hours by:
12/20/2017
Electronics Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,586
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 7 months ago

To change the security code, see page 15 of the programming manual:

http://nkssolutions.co.uk/wp-content/uploads/2017/04/DL3000_EX_ETDL_DL3200.pdf

--------------------

Happy Holidays!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

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Customer reply replied 7 months ago
Hi we have just one Code which I want to delete or disarm and then change it to a new Code or pin. I gave our one Code to someone and now I don’t want them to get into the house, should be simple. We don’t use all of those features. Page 15 doesn’t tell you how to do this.
Customer reply replied 7 months ago
Can I call you tomorrow? Or have you call me?
Electronics Technician: Pete, Electronic Engineer replied 7 months ago

Yes, we can arrange a call to go over this - on page 15, can you see the title "Programming Functions" and then number 2 "Add/Delete/Change User Codes"? This is the section that you need to follow to delete and change the code.

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Electronics Technician: Pete, Electronic Engineer replied 7 months ago

Hi, just checking in on your question. Is the issue now resolved or do you need any more help?

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Electronics Technician: Pete, Electronic Engineer replied 7 months ago

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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