Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

We can't get office home 2013 to work after a recent upgrade…

Customer Question
We can't get office...

We can't get office home 2013 to work after a recent upgrade toW10

Technician's Assistant: What device or product does this involve?

We have a lenovo horizon 2s bought at best buy 1/9/2015

Technician's Assistant: How long have you had your 2S?

3 years+

Technician's Assistant: What have you tried so far with your Lenovo product?

We have tried to start office home $ student 2013

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

The computer is working k for all uses

Submitted: 8 months ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 5 minutes by:
12/14/2017
Electronics Technician: Jason Jones,
 replied 8 months ago
Jason Jones
Category: Consumer Electronics
Satisfied Customers: 19,440
Experience: IT Consultant at Myself
Verified

Hello,
I look forward to helping you today.

What happens when you attempt to use the Office Home 2013 applications? Are you given any type of error message?

I will be standing by, looking forward to your response.
Thank you,
Jason

Ask Your Own Consumer Electronics Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Steve G. Your Own Question
Steve G.
Steve G.
Steve G., Engineer
Category: Consumer Electronics
Satisfied Customers: 2,358
2,358 Satisfied Customers
Experience: VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Steve G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,832 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,619 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,394 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,248 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
Checking to know how much Geek Squad coverage I still have,
Checking to know how much Geek Squad coverage I still have, ****** ***** ***** **** … read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
I bought a computer from you last year. Windows 10. Well I
I bought a computer from you last year. Windows 10. Well I decided to try to clean up some stuff. I found oodles of cookies attached to the computer. I deleted those. Upon inspection I have Office 365… read more
Jason Jones
Jason Jones
19,440 satisfied customers
I had my laptop in for service about a month ago to transfer
I had my laptop in for service about a month ago to transfer the Windows package to the Home/Student version. I brought it home a couple of days later thinking all was well, but it was not. My photos,… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
I had deleted My Office days ago. Yesterday My Office showed
I had deleted My Office days ago. Yesterday My Office showed up on my computer. Microsoft wants me to buy it for just under $100.00 a year. Is this real? Is it a good buy? Is there one that does not n… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I need to sign up to have someone ghost my computer to do
I need to sign up to have someone ghost my computer to do repairs when necessary How do I do that? … read more
Jason Jones
Jason Jones
19,440 satisfied customers
My computer, which acts as our company's server, died this
My computer, which acts as our company's server, died this weekend. I have a new computer, but I'm lost in rebuilding the network. Can you guys help? … read more
Jason Jones
Jason Jones
19,440 satisfied customers
I recently used Geek Squad (located in Best Buy in Valencia)
I recently used Geek Squad (located in Best Buy in Valencia) to get rid of a virus. I was under contract. I frequently check to see if any new programs have been added, thought being they are viruses.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
989 satisfied customers
I purchased a surface pro tablet in 2013 and also purchased
I purchased a surface pro tablet in 2013 and also purchased the office home ad studet 2013. I have done something to software so that the excel does not work any more. Is there a way to reset the soft… read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
I recently purchased a laptop from best buy and I also
I recently purchased a laptop from best buy and I also purchased Microsoft Office along with it. After installing Office I went to Word and managed with a great deal of difficulty to start writing a d… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My screen on my Lenovo Laptop is turning pink by itself. I
My screen on my Lenovo Laptop is turning pink by itself. I bought it at Best Buy a year and a half ago new so should this be happening? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Huawei Ascend Mate 2 that I bought about 3 months
I have a Huawei Ascend Mate 2 that I bought about 3 months ago. Every once in awhile the phone will lock up after I use it once, or after I set it down for awhile and pick up to access an app and the … read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,832 satisfied customers
I purchased Microsoft windows office & student on line on
I purchased Microsoft windows office & student on line on 7/27/15 but I never received my product key e-mail I am now getting a message saying my software is not activated could you please send me my … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
989 satisfied customers
We have a Bizfon 680 telephone system. It consists of eight
We have a Bizfon 680 telephone system. It consists of eight phones. 6 BizTouch 3 and 2 BizTouch 2s. The system is no longer under warranty. Last Friday afternoon, a loud whinning sound came out of all… read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,832 satisfied customers
I have a TOMTOM XL 340S. In January it started to leave out
I have a TOMTOM XL 340S. In January it started to leave out certain roads and intersections. I tried to upgrade it with a new North American Map ($60+). I got a response "unable to upgrade...there is … read more
Técnico Jose
Técnico Jose
Bachelor\u0027s Degree
136 satisfied customers
I have a samsung blue ray disc player that plays both blue
I have a samsung blue ray disc player that plays both blue ray and regular dvd's. I recently bought a movie box set for blue ray and we cannont get it to play past the menu. The box set movie has a me… read more
Mike
Mike
Technical Consultant
Working on MBA
1,426 satisfied customers
When I click on HP Solution Centre, the grahics come up so
When I click on HP Solution Centre, the grahics come up so large on the screen, that it is impossible to move it, or use it. I therefore cannot use the scan program. What is wrong please?… read more
Andy Travis
Andy Travis
Bachelor\u0027s Degree
25 satisfied customers
I purchased a Toshiba Satellite laptop at CostCo in Ocean,NJ
I purchased a Toshiba Satellite laptop at CostCo in Ocean,NJ 2 years ago. Microsoft Home & Student 2007 was pre-installed. Whenever I use Microsoft Word it sends a message asking for a product key whi… read more
Rod
Rod
Systems Engineer
Graduate Certificate
1,319 satisfied customers
Our TV went black suddenly with a verticle line of picture, ...
Our TV went black suddenly with a verticle line of picture, the sound still worked. I turned off the TV and now there is no verticle line. Is there anything we can do or is it just easier to replace?… read more
jcdill
jcdill
Professional Photographer, IT Consultant
Vocational, Technical or Trade Scho
570 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x