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My phone will not call out. Panasonic KX-TG6511. We had a…

Customer Question
My phone will not...

My phone will not call out

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Panasonic KX-TG6511

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

We had a snow storm this weekend and kept loosing power on and off. just noticed on Sunday. have selected TONE as defult.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

We have one land line (not Panasonic or smart phone) that dose work the three Panasonic do not.

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 3 minutes by:
12/11/2017
Electronics Technician: Nathan, Engineer replied 7 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 30,754
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?

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Customer reply replied 7 months ago
Tree panasonic phones none working. one other phone on same line will let me call out. It is a verizon land line we do have the same dsl on same line
Electronics Technician: Nathan, Engineer replied 7 months ago

Okay will the panasonic phone ring on an incoming call?

When you pick up the line, do you hear a dial tone? Silence?

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Customer reply replied 7 months ago
I can call the line on my cell and am able to talk. I do hear a dial tone on the panasonic.
Electronics Technician: Nathan, Engineer replied 7 months ago

Can you tell me more about what happens when you try to call out, where you're getting stuck?

Do you dial the number but nothing registers or it eventually goes to a busy signal?

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Electronics Technician: Nathan, Engineer replied 7 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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