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I have a sentry safe that has locked and now I can not get…

Customer Question
I have a sentry...

I have a sentry safe that has locked and now I can not get it open. I tried with the key to no avail. It has a 5 digit push number combination. Nothing happens when I push numbers 1-9. When I press 0 or the clear button, the red light comes on and beeps. The low battery light is not on. Can someone please help me get into my safe. Thanks, Dana

Technician's Assistant: Are you trying to access your DVR using a computer, or on the DVR itself?

Sorry, I am a little confused. This is for a safe, not a computer and I do not have a DVR.

Technician's Assistant: Did you buy your DVR new or did you receive it secondhand? Do you have an email address on file for your DVR?

I do not have a DVR. This is for a fire proof safe that sits on the floor. I may be with the incorrect tech support person. This is for a safe, not a computer.

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 2 hours by:
12/6/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,631
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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