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I have Geek Squad support. I just went into Foxfire and got…

Customer Question
I have Geek Squad...

I have Geek Squad support. I just went into Foxfire and got a malware notice and their # to call How do I get rid of the message.??

Technician's Assistant: What device or product does this involve?

HP windows

Technician's Assistant: What HP product do you have?

Laptop

Technician's Assistant: What's the brand/model and version of Windows of your laptop?

Where do I find that? I bought it in June

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your laptop? Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I'm not sure what to ask

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 6 minutes by:
12/6/2017
Electronics Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 21,939
Experience: 10+ years
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 7 months ago

Can I connect to your computer to fix the issue?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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