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I have an AUtocad program 2015. it requires .net framework…

Customer Question
I have an AUtocad...

I have an AUtocad program 2015. it requires .net framework 4.5 to run but my machine is 4.7.. and I am unable to install it. All help from the software company is blocked by my machine even under administrator. Can you suggest a way round this? Thanks.

Technician's Assistant: Which software or app can I help with?

I have an acer aspire e15 SNID***********PROGRAM IS AUTOCAD 2015

Technician's Assistant: What have you tried so far with your software?

AS I SAID, TRIED TO MODIFY NET FRAMEWORK TO 4.5 FROM 4.7 BUT EVEN ADMIN REFUSES CHANGES. THEN THE AUTOCAD GUY SAID UNINSTALL IT, BUT THERE IS NO NET FRAMEWORK TO UNINSTAL

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

THATS ALL THANKS.

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
12/5/2017
Electronics Technician: Jason Jones,
 replied 7 months ago
Jason Jones
Category: Consumer Electronics
Satisfied Customers: 19,249
Experience: IT Consultant at Myself
Verified

Hello,

May I ask why it is that you are unable to install .Net Framework 4.5? When you attempt to do so, what occurs?

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Customer reply replied 7 months ago
It already has net framework 4.7
Electronics Technician: Jason Jones,
 replied 7 months ago

That is okay. You can install multiple versions of .Net Framework.

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 7 months ago
I dont have my machine at this time. could we arrange a time later ?
Electronics Technician: Jason Jones,
 replied 7 months ago

Yes, we can. When do you want to continue?

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Customer reply replied 7 months ago
Are you available at 3.30pm?
Electronics Technician: Jason Jones,
 replied 7 months ago

In which time zone are you?

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Customer reply replied 7 months ago
Ah? Its 11.40 now, Mountain time.
Electronics Technician: Jason Jones,
 replied 7 months ago

Yes, I will be available at 3:30pm (your time). I am located in California.

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Electronics Technician: Jason Jones,
 replied 7 months ago

I asked if I could remotely connect. Instead, you chose the "Live Phone Call" offer. When you are ready to continue, please post a message here. Thank you.

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Customer reply replied 7 months ago
Maybe I should let you do the remote thing. I will log into my laptop
Customer reply replied 7 months ago
online on laptop
Electronics Technician: Jason Jones,
 replied 7 months ago

Hello,

May I remotely connect to your computer now?

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Electronics Technician: Jason Jones,
 replied 7 months ago
Phone call session started
Electronics Technician: Jason Jones,
 replied 7 months ago

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 22
- And then click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

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Electronics Technician: Jason Jones,
 replied 7 months ago

There appears to be a problem with your payment. Please, contact customer care at one of the numbers below and solve that problem. I cannot continue with you until that is resolved.

US/Canada (###) ###-####br />Available 6am to 9pm PST

International
Australia 1800-679-634
New Zealand 0800-452-621
United Kingdom 0***-***-****
The rest of the world 1-***-***-****

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Customer reply replied 7 months ago
can we carry on?
Electronics Technician: Jason Jones,
 replied 7 months ago

Did you call the number and resolve the issue with payment?

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Customer reply replied 7 months ago
they did not see a problem? and just left me with a survey on the phone call i did not have with you. If i need to pay more, it should be made clearer. I paid the $40. first
Electronics Technician: Jason Jones,
 replied 7 months ago

Are you asking me if they didn't see a problem? I don't understand your statement/question.

You will need to call them again and verify that our payment went through.

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Customer reply replied 7 months ago
ok, whch payment 40 or 35?
Electronics Technician: Jason Jones,
 replied 7 months ago

Both of the payments do not appear to have gone through.

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Electronics Technician: Jason Jones,
 replied 7 months ago

Hello Ian,

I was contacted by customer support and told that the payments have been made. Please, post a message on this page when you are ready to continue.

Thank you,

Jason

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Customer reply replied 7 months ago
hi, i'm back
Customer reply replied 7 months ago
pls opt out
Electronics Technician: Jason Jones,
 replied 7 months ago

My day just started. May I begin or do you still want me to opt out?

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Electronics Technician: Jason Jones,
 replied 7 months ago

I will opt out. Thank you.

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Electronics Technician: Russell H., Service Tech replied 7 months ago
Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 12,763
Experience: 8+ years of professional experience
Verified

Hi - this is Russell H., Expert at JustAnswer. I would like to help with the AutoCAD 2015 and .Net Framework problem... I need to ask one thing not mentioned in this case previously, that I noticed:

- What Windows version is on your computer? Windows 7, Vista, XP, 8, 8.1, or 10 ?

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Customer reply replied 7 months ago
Hello, I have windows 8.1
Electronics Technician: Russell H., Service Tech replied 7 months ago

OK, then, you will need to update or acquire the .NET Framework ver. 4.5 for Windows 8.1 (64-bit edition presumably.)

That can be acquired from this Microsoft site, to download, then to install:

https://www.microsoft.com/en-us/download/details.aspx?id=42642

and click on the red DOWNLOAD button on that page.

Download the 66-odd MB sized install package. Save it to disk. Look for it in your Downloads folder (or wherever you saved it to.) Its name should be something like

NDP452-[etc., etc., etc.]

Double-click on it to run it.

Your PC may have to be restarted after that.

Let me know how it goes, with regard to your AutoCAD program, after you restart your PC in order to fully load the new .NET Framework.

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Customer reply replied 7 months ago
NET Framework 4.5.2 or a later update is already installed on this computer. And it will not allow installation.
I will resTART comp now anyway.
Electronics Technician: Russell H., Service Tech replied 7 months ago

Tell me, exactly, and in full, what error message the AutoCAD program throws at you, and exactly when (in the process of booting up the computer, or when you double-click or click on the icon to start the program, or after the AutoCAD program window shows up, or after you try one function or action in the program... that would help a lot, with my giving you the right answer that will fix the problem.

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Customer reply replied 7 months ago
It gets to the first level installation and stops, saying that it can't install the program because .net framework 4.5 is not installed. I note that 4.7-- is installed
Electronics Technician: Russell H., Service Tech replied 7 months ago

Uninstall 4.7.

Restart.

Install 4.5... see if it accepts that.

Then see after restarting once again, whether AutoCAD can install.

(What version exactly of AutoCAD are you trying to install? from a CD, or from a download?)

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Customer reply replied 7 months ago
I tried uninstalling 4.7 but could not find it on my acer aspire , hence my contacting your company.
Customer reply replied 7 months ago
Autocad 2015 is on my laptop on the c drive\autodesk
Electronics Technician: Russell H., Service Tech replied 7 months ago

Was AutoCAD 2015 formerly installed on this computer? why is it in C:\Autodesk, or how did it get there?

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Customer reply replied 7 months ago
I downloaded from a software company and it unpacked to that location. the instal was the problem
Electronics Technician: Russell H., Service Tech replied 7 months ago

Try this:

find the Windows Features and in it you will see something like this:

https://social.technet.microsoft.com/Forums/getfile/1090681

and try un-checking that checkbox.

Then restart the computer.

Then try installing AutoCAD.

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Customer reply replied 7 months ago
Did not work.
Electronics Technician: Russell H., Service Tech replied 7 months ago

What message did you get exactly, please?

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Customer reply replied 7 months ago
I uncheck the features box, and try and instal the 4.5 and it tells me that 4.5 is already installed.
Electronics Technician: Russell H., Service Tech replied 7 months ago

OK... try un-checking the box for 4.7 in Windows Features.

Then, try un-installing 4.7

Then, restart your computer.

Then, try installing AutoCAD... if it fails with the 4.5 message, then try installing 4.5... this may work, it may not. Let me know how it goes, please.

If the above does not work, then running an SFC on the computer might be advisable before trying to install AutoCAD again:

- open a Command Prompt

enter this command in it:

SFC /SCANNOW

where 'scannow' is all one word. Then press RETURN on your keyboard, and let it run... it will take some time, but after it has completed its run, restart your computer again, and see whether that fixes the AutoCAD install problem.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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