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I have a Sony Playmemories account under the email. I am…

Customer Question
Hi. My name is*****...

Hi. My name is***** have a Sony Playmemories account under the email***@******.***. I am blocked out of my account due to having had my pc serviced and cleaned of all logon information. I do not remember what date of birth I put in. Can you help me?

Technician's Assistant: When did you last update PlayMemories?

I don't remember.

Technician's Assistant: What have you tried so far with your PlayMemories?

I tried to log on and got to reset the pass word but the system asked for my date of birth. I rarely divulge such personal information and now can't get in.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No I don't know what else you may need.

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 5 hours by:
12/5/2017
Electronics Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,366
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 7 months ago

To reset your Sony account without the correct date of birth:

  1. Trigger a password ***** using the standard password ***** form on the PlayStation website or through any games console. This will send an email to your account.
  2. In the email you got from sony, you will see a URL variable called token. It will look something like “&token=…”. Copy and paste this token and save it into a text file.
  3. Take the token that you received from Sony in the email and insert it into this link in place of the token value.https://account.sonyentertainmentnetwork.com/security/validate-password-reset-token!input.action?token=*YOUR TOKEN HERE*&request_locale=en_GB&service-entity=psn
  4. Copy this URL and enter it into your web browsers URL bar and click enter. This will bring you to a form where you can reset your password ***** needing to know your date of birth.
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