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I have a heritage safe and I"am having problems with the…

Customer Question
I have a heritage...

I have a heritage safe and I"am having problems with the electronic closing lock, is their anyone who has any knowledge about this?

Technician's Assistant: The Psychologist will know what to do. Please tell me everything you can so the Psychologist can help you best.

I was trying to open it last night, I put the combination in and the red light blinked 3 or 4 times and it did not open, after trying 3 or 4 more times it finally opened, now it does not lock when I close it and the red light does not work at all when I touch the digets

Technician's Assistant: Is there anything else important you think the Psychologist should know?

I bought the safe in 1998

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 4 hours by:
12/4/2017
Electronics Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,347
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 7 months ago

If you haven't already done so, try replacing the batteries - the batteries may be enough to power the control panel but they may not be powerful enough to open and close the lock mechanism.

Let me know if that works?

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