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I purchased this product in Amazon: Micca 15-Inch 1024x768…

Customer Question
I purchased this product...

I purchased this product in Amazon:

Technician's Assistant: What's the brand and model of your product?

Micca 15-Inch 1024x768 High Resolution Digital Photo Frame With Instant-On Motion Sensor Technology, 8GB Storage Media, Auto On/Off Timer, MP3 and Video Player (Black)

Technician's Assistant: What Micca model do you have?

And now is not working pictures are frozen and sometimes it shows 10 pic repeatedly out 588pic

Technician's Assistant: What have you tried so far with your Micca media player?

I only have pictures no videos

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

The remote doesn't even work

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 12 hours by:
12/4/2017
Electronics Technician: Richard, Customer Service replied 7 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,238
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please what you have already tried to do to resolve this?

Please let me know

Thank you

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