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My older Panasonic wireless phone set is dead whenever the…

Customer Question
My older Panasonic wireless...

My older Panasonic wireless phone set is dead whenever the phone rings and I pick up.

Technician's Assistant: When did you last charge your Panasonic phone?

This handset was charged all night.

Technician's Assistant: Have you tried a force reboot (pressing and holding the Power button)?

No. I'll try this right now.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Do I hold the red power button down? And for how long?

Submitted: 6 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
12/2/2017
Electronics Technician: Nathan, Engineer replied 6 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 30,179
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Please disregard the suggestions above, those are from an automated system and not applicable to your phone.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the main base station, not the handset)

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Customer reply replied 6 months ago
1) Yes. 2) No 3) Landline 4) no 5) hold on I will get it...
Customer reply replied 6 months ago
All I can find on the base set is Blutooth 6.0. For some reason I can't get it off the wall. If that isn't the right info I can wait until my husband comes home later today or tonight.
Electronics Technician: Nathan, Engineer replied 6 months ago
the model should start with kx-tg. Just reply back here when you have a chance.
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Customer reply replied 6 months ago
Is there anyway I can call you back, sorry text you back when my husband comes home? It may be several hours...
Electronics Technician: Nathan, Engineer replied 6 months ago
that would be just fine. Bookmark or favorite this page and reply back anytime
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Electronics Technician: Nathan, Engineer replied 6 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Steve G., Engineer
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Experience: VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

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