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My cable went out 4 days ago. The box has two lights on

Customer Question
Hey. My cable went...

Hey. My cable went out 4 days ago. The box has two lights on power and message. Please help me I've tried everything I can come up with!

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Motorola. Tv is an old Toshiba. And I don't no what your last question is?

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Its like 20 years old..? Brand is toshiba

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No. And it's only messed up in my bed room

Technician's Assistant: How long has this been an issue with your Toshiba? What happened right before this?

Since early Monday morning. I woke up to it like that. But it has to be the cable box cause the tv still plays movies on the Xbox. But I have a cat that's always sitting on it or the Xbox which now is not working! Auggg!

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I can't think of anything but thank YOU

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 5 hours by:
12/1/2017
Electronics Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,331
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 7 months ago

Have you tried fitting a replacement cable box to see if that works?

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Customer reply replied 7 months ago
I'm more interested about the Orange/yellow message light above to the left side of the box. Motorola black cable box??
Electronics Technician: Pete, Electronic Engineer replied 7 months ago

What's the model number of the Motorola box?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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