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My Motorola phone stopped opening youtube even though Amazon…

Customer Question
My Motorola phone stopped...

My Motorola phone stopped opening youtube even though Amazon and FB will open. Last time this happened all I had to do was updates and that is what the Motorola folks told to do and how to do it. Still no youtube. What should I do now?

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Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
11/28/2017
Electronics Technician: Md. Sadique, Engineer replied 7 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Consumer Electronics
Satisfied Customers: 3,660
Experience: Diploma in applied electronics and instrumentation with 7 yrs + hands on experience in Consumer Electronics equipments and Circuitry
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Electronics Technician: Md. Sadique, Engineer replied 7 months ago

Do you use the youtube App or you access youtube from the browser?

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Customer reply replied 7 months ago
I used my app. It was working one morning and would not download audiobook that afternoon.
Electronics Technician: Md. Sadique, Engineer replied 7 months ago

Could you please uninstall and reinstall the Youtube App?

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Customer reply replied 7 months ago
No
Customer reply replied 7 months ago
If you can solve this problem I will give you a good recommendation on Facebook.
Electronics Technician: Md. Sadique, Engineer replied 7 months ago

Could you please tell me the model number of your Phone?

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Customer reply replied 7 months ago
I have tried to enter with out the app. Still can't.
Electronics Technician: Md. Sadique, Engineer replied 7 months ago

Which browser do you use to access youtube?

for eg: Chrome etc.

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Customer reply replied 7 months ago
Google
Electronics Technician: Md. Sadique, Engineer replied 7 months ago

What happens when you open the Youtube App?

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Customer reply replied 7 months ago
MotoG4
Electronics Technician: Md. Sadique, Engineer replied 7 months ago

Does it give you any error message?

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Customer reply replied 7 months ago
no
Customer reply replied 7 months ago
It occasionally tells me Youtube is not responding.
Electronics Technician: Md. Sadique, Engineer replied 7 months ago

I also have that phone.

Anyways, go to google play store > type in chrome in the search box

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Electronics Technician: Md. Sadique, Engineer replied 7 months ago

Tell me if you see "Uninstall" and "Open" options or you see Install option.

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Customer reply replied 7 months ago
OK I typed in Chrome.
Electronics Technician: Md. Sadique, Engineer replied 7 months ago

Then press the "search" button.

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Customer reply replied 7 months ago
Where do I find the search button?
Electronics Technician: Md. Sadique, Engineer replied 7 months ago

When you typed "chrome" > a keyboard popped up > On the Keyboard you will see the search button at the bottom right.

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Customer reply replied 7 months ago
OK
Electronics Technician: Md. Sadique, Engineer replied 7 months ago

Install google chrome on your phone.

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Customer reply replied 7 months ago
When I pushed install, an Elizabeth Arden ad comes up
Electronics Technician: Md. Sadique, Engineer replied 7 months ago

Close it and try again.

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Customer reply replied 7 months ago
Same thing. Virus?
Electronics Technician: Md. Sadique, Engineer replied 7 months ago

Yes.

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Electronics Technician: Md. Sadique, Engineer replied 7 months ago

Try uninstalling and reinstalling youtube app.

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Customer reply replied 7 months ago
Antivirus does not remove it.
Electronics Technician: Md. Sadique, Engineer replied 7 months ago

Would you like to perform a factory reset?

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Customer reply replied 7 months ago
Might as well. How is that done?
Electronics Technician: Md. Sadique, Engineer replied 7 months ago

Turn off the device.
Press and hold the Volume Down button for 3 seconds. While still holding the Volume Down button, press the Power button once.
"Boot Mode Selection Menu" screen will appear > select Recovery.
Use the Volume Down button to scroll through the menu options and the Volume Up button to select.
From the "Android system recovery" screen, press and hold the Power button then press and release the Volume Up button to display the menu options.
Select wipe data/factory reset.
Then select Yes to delete all user data.

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Customer reply replied 7 months ago
Mine doesn't have a volume button. I adjust volume under settings.
Electronics Technician: Md. Sadique, Engineer replied 7 months ago

Are you sure?

Volume button above the power button

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Electronics Technician: Md. Sadique, Engineer replied 7 months ago

Please go to this link to access the video on resetting MOTO G4: https://www.youtube.com/watch?v=ain5CGQgsdM

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Customer reply replied 7 months ago
Does my device know that "Boot Mode Selection Menu" screen should appear? My device is dumb.
Electronics Technician: Md. Sadique, Engineer replied 7 months ago

Yes, it should appear on all the Moto phones.

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Customer reply replied 7 months ago
My former IT tech husband followed your directions but could not find all the screens.
Electronics Technician: Md. Sadique, Engineer replied 7 months ago

I will give you the Motorola manual which will help you to reset your phone from the settings menu.

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Electronics Technician: Md. Sadique, Engineer replied 7 months ago
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