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I am having problem sharing my project. It say it is because…

Customer Question
Hi, i am having...

Hi, i am having problem sharing my project. It say it is because there is a missing camera file even though I have imported the card media. I can only see the project fully when my card is in the laptop

Technician's Assistant: Who makes your camera?

Lumex

Technician's Assistant: What have you tried so far with your Lumix?

Can I attach images to show you

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

No thank yuo

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
11/28/2017
Electronics Technician: Richard, Customer Service replied 7 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,098
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

First copy the content from the card to your Laptop eg: the desktop or your documents folder

Then add it to your project from there instead of from the card

Tell me how it then works please.

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Customer reply replied 7 months ago
I am having trouble doing this as this
Are you able to remote control this laptop?
Electronics Technician: Richard, Customer Service replied 7 months ago

yes, please request this and I can via the premium service.

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Customer reply replied 7 months ago
How much is this costing?
Electronics Technician: Richard, Customer Service replied 7 months ago

You saw it when creating the question and see it on your screen

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Customer reply replied 7 months ago
are you going to call thank you?
Electronics Technician: Richard, Customer Service replied 7 months ago

No sorry, whilst I can resolve this via remoting to your computer as you originally wanted and was waiting for that request, you requested a phone call instead. I would not be able to solve this over the phone..

Another expert may accept the request instead.

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Electronics Technician: Richard, Customer Service replied 7 months ago

I see no one is able to help you with this over the phone, I can understand this as it is too involved.

Instead of the phone call I can connect to your computer and resolve this, I would do this for the same cost as the phone call (normally it is more expensive).

Do you agree to this?

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