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We put Model P3010CU up and unscrewed it and it will not go…

Customer Question
We put Model P3010CU...

We put Model P3010CU up and unscrewed it and it will not go back up. There is a piece of plastic sticking out.

Technician's Assistant: How long have you had your P3010CU?

They are all new. We got 4 and this one we couldn't get up.

Technician's Assistant: What have you tried so far?

Tried to push the plastic up.

Submitted: 7 months ago.Category: Consumer Electronics
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Customer reply replied 7 months ago
Plastic piece is directly under the word Kidde in the circle where you connect front to the back.
Answered in 4 hours by:
11/27/2017
Electronics Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,365
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 7 months ago

Align the alarm with the mounting plate and rotate clockwise (right) approximately 45° until the unit stops and clicks into place. DO NOT over-tighten.

If unit needs to be re-aligned, rotate the alarm counter clockwise, remove and rotate to desired alignment.

If you still have difficulty, please attach a photo of the plastic piece so I may see.

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Electronics Technician: Pete, Electronic Engineer replied 7 months ago

Yes, I see it now - it is sticking out.

Does it move freely inwards?

Can you push it back into place?

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