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I have just purchased a mdrzx220bt headset and microphone…

Customer Question
I have just purchased...

I have just purchased a mdrzx220bt headset and microphone isn't working...it's me just need to know what to do

Technician's Assistant: How long have you had your MDRZX220BT?

1 day

Technician's Assistant: What have you tried so far?

I have charged it and synced it to my galaxy 8 phone..just need to know how or if I have to turn mic on

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

Rogers????

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

Just started as I have have just purchased headphones

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 4 hours by:
11/27/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,608
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
I need help
Electronics Technician: Harry, Customer Service replied 7 months ago

Did you connect them via bluetooth?

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Customer reply replied 7 months ago
I did and the audio is great
Electronics Technician: Harry, Customer Service replied 7 months ago

Are you trying to talk on the phone with the microphone?

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Customer reply replied 7 months ago
hands free
Electronics Technician: Harry, Customer Service replied 7 months ago

It should automatically connect via bluetooth.

Have you tested it out?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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