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I am trying to get onto Ancestry.com. I can get onto the…

Customer Question
I am trying to...

I am trying to get onto Ancestry.com. I can get onto the website, but every time I push the search button it brings me to a page that says "this site is not secure"

Technician's Assistant: What's the brand and model of your product?

Surface pro and it has Kaspersky protection on it

Technician's Assistant: Which Kaspersky product do you have?

Internet Security

Technician's Assistant: What have you tried so far with your Kaspersky software?

I tired to manage my options so it would allow the website but it wouldn't

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No, that's it

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 4 minutes by:
11/25/2017
Electronics Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 21,959
Experience: 10+ years
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 7 months ago

Can I connect to your computer to fix the issue?

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Customer reply replied 7 months ago
I am trying to get onto Ancestry.com through my school website. It lets my on the website but every time I press the search button it says the website is not secure.
Electronics Technician: Josh, Technician replied 7 months ago

Can I connect to your computer to fix the issue?

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Customer reply replied 7 months ago
yep
Electronics Technician: Josh, Technician replied 7 months ago

Great -- please send the remote assistance offer through the premium service request.

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Customer reply replied 7 months ago
how do I do that?
Electronics Technician: Josh, Technician replied 7 months ago

please send the remote assistance offer through the premium service request.

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