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I have a Sony mdr-rf995rk headset I purchased from Best Buy…

Customer Question
I have a Sony...

I have a Sony mdr-rf995rk headset I purchased from Best Buy in Wyomissing PA. the unit is defective store will not take back because it is over 30 days and I miss placed the paperwork but have store receipt. is there anything that can be done.

Technician's Assistant: How long have you had your MDR-RF995RK?

Purchased it 8/17/17

Technician's Assistant: What have you tried so far with your Sony product?

Tried to hook it to my TV had several friends look at it to see what was going on

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Toshiba model 32l220U/43l420u/49L420U

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue with your 32L220U? What happened right before this?

From day 1 had problems

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 2 hours by:
11/24/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,608
Experience: IT at Justanswer
Verified

Hello:

Is the headset under a year old?

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