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I have a Aventage receiver Rx_A710 and after an electrical…

Customer Question
I have a Aventage...

I have a Aventage receiver Rx_A710 and after an electrical storm, have the message 'ROM ERROR' on the front screen. What can I do to fix it?

Technician's Assistant: Who makes your speaker or sound system?

It's a mix of Bose and Klipsch.

Technician's Assistant: What have you tried so far with your Bose system?

Nothing as yet, I just unplugged the unit from the mains for 30 seconds.

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

I have now disconnected everything.

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 19 minutes by:
11/23/2017
Electronics Technician: Louie, Technician replied 7 months ago
Louie
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 13,430
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, it would appear to infer a firmware issue and/or a hardware fault with the EEPROM holding the firmware.

Have you tried / can you try unplugging for an extended period of time?

  • ...to simulate a soft RESET; and
  • ...dissipate residual power.

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Category: Consumer Electronics
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