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I have an old Panasonic under counterbtv Can't get it to…

Customer Question
I have an old...

I have an old Panasonic under counterbtv Can't get it to come back on cable What do I do?

Technician's Assistant: What Panasonic product do you have?

Panasonic under counter about 20 years old

Technician's Assistant: What have you tried so far with your Panasonic product?

Just pushing cable buttons and the Panasonic remot,e

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Is there a manual,I could get

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
11/22/2017
Electronics Technician: Nathan, Engineer replied 7 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 30,758
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me the actual model number of the tv?
Are you using just basic cable (coax only) or is there a cable BOX connected to it?

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Customer reply replied 7 months ago
Cable box connected
Electronics Technician: Nathan, Engineer replied 7 months ago

Okay can you tell me exactly where, on the back of the tv (which port, they are labeled such as ant/rf, video1, video2, etc) that box is connected?

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Customer reply replied 7 months ago
I cannot get to back of tv
Customer reply replied 7 months ago
I want to know how to program the set to cable
Electronics Technician: Nathan, Engineer replied 7 months ago

I cannot tell you that without that basic detail. It is important to know what connection is used to be able to program the proper settings.

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Customer reply replied 7 months ago
I guess I need to cancel this order for now until,O can get the info you need. PLEASE CANCEL
Electronics Technician: Nathan, Engineer replied 7 months ago

I have no ability to cancel or refund anything. You may get back to me here at your convenience when you have the necessary details to proceed.

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Electronics Technician: Nathan, Engineer replied 7 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Customer reply replied 7 months ago
Today is 11/28 we started this 11/22! This is ridiculous. I am completely disgusted with your satisfaction guarantee. Carol,white
Electronics Technician: Nathan, Engineer replied 7 months ago

I've been awaiting a response from you with the model number of the tv, you were to get back to me when you can access that information.

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