Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

Safe will not open. 12 to 15 years. CSW3813 AW806365. First…

Customer Question
Safe will not open. ...

Safe will not open.

Technician's Assistant: What's the make/model of your device? How old is it?

12 to 15 years. CSW3813 AW806365

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

First time and I changed batteries

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Yes, all numbers respond except prog key.

Submitted: 8 months ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 4 hours by:
11/22/2017
Electronics Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,387
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Consumer Electronics Question
Electronics Technician: Pete, Electronic Engineer replied 8 months ago

When was the safe last opened successfully?

What is the status of the indicator lights?

Ask Your Own Consumer Electronics Question
Electronics Technician: Pete, Electronic Engineer replied 8 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

Ask Your Own Consumer Electronics Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,387
20,387 Satisfied Customers
Experience: Over 16 years of experience installing and repairing electronics.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,832 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,619 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,394 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,248 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I have a Sentry A3860 safe. The keypad seems dead. I changed
I have a Sentry A3860 safe. The keypad seems dead. I changed to brand new batteries and nothing...is there anyway to open it? … read more
Neil
Neil
Associate Degree
3,537 satisfied customers
My safe will not lock. csw3813, About 8 years old. Has a new
About 8 years old. Has a new battery holder 2 years ago. Where do I find make and model? … read more
Eddie
Eddie
Home Improvement Contractor and Repairs
High School or GED
1,302 satisfied customers
I CANNOT OPEN MY csw3910 MAY BE THE BATTERIES ARE DEAD? NO
I CANNOT OPEN MY csw3910 MAY BE THE BATTERIES ARE DEAD? … read more
Cher
Cher
JustAnswer Expert & Mentor;Teacher/Tutor
Masters Degree
1,382 satisfied customers
Cannot open safe, I replaced batteries and entered the
Cannot open safe, I replaced batteries and entered the factory code and keeping getting err message… read more
Mr. Wilson
Mr. Wilson
Teacher
Master\u0027s Degree
200 satisfied customers
We have a small safe that i can not open. it has a tag that
we have a small safe that i can not open. it has a tag that has two numbers on it. CSW3813 andBA249654. we original programmed 29399 as the code to open it, but that is not working.is there a code to … read more
Cher
Cher
JustAnswer Expert & Mentor;Teacher/Tutor
Masters Degree
1,382 satisfied customers
my sentry safe combination is not working, if the key lock
my sentry safe combination is not working, if the key lock is not set it will not lock. How do I reprogram the combination lock?… read more
bugoy31
bugoy31
Electronic technician in amusement Centr
Vocational, Technical or Trade Scho
930 satisfied customers
I hava a sentry safe that is now a few years old. It has an
I hava a sentry safe that is now a few years old. It has an electronic touch keypad to enter the combination on the front of the safe. The keypad looks like a telephone keypad. It has the digits 1 thr… read more
Cher
Cher
JustAnswer Expert & Mentor;Teacher/Tutor
Masters Degree
1,382 satisfied customers
HI I have a digital programmable combination Sentry Safe. I
HI I have a digital programmable combination Sentry Safe. I have finaal remembered my current code. but now I can"t find my owners manual with all the stuff I need to know. Like Mastr Reset. and how t… read more
Cher
Cher
JustAnswer Expert & Mentor;Teacher/Tutor
Masters Degree
1,382 satisfied customers
I need your assistance ASAP!! I have ot opened the safe in
I need your assistance ASAP!! I have ot opened the safe in eons, so I must be doing something wrong......... My husband is in the hospital in the end stages of cancer and we have a buyer for his truck… read more
Mr. Wilson
Mr. Wilson
Teacher
Master\u0027s Degree
200 satisfied customers
hi. I have safe model SB0500, BA 313628*. I would like to
hi. I have safe model SB0500, BA 313628*. I would like to change my combination. I forgot how to do it.… read more
Cher
Cher
JustAnswer Expert & Mentor;Teacher/Tutor
Masters Degree
1,382 satisfied customers
I have a Sentry electronic home safe. It has a keypad with
I have a Sentry electronic home safe. It has a keypad with ten numbers, a "clear" key and a "program Key". There is a master combination and a user programmed combination. I remember the master combin… read more
Mr. Wilson
Mr. Wilson
Teacher
Master\u0027s Degree
200 satisfied customers
i bought a new KSW0510 safe and I cannot program my personal
i bought a new KSW0510 safe and I cannot program my personal code as instructed. I press program and punch in 5 digit and get an error light each time. Does the door and handle have to be in a special… read more
Mr. Wilson
Mr. Wilson
Teacher
Master\u0027s Degree
200 satisfied customers
I have a sentry safe, model CSW3813. The batteries work.
I have a sentry safe, model CSW3813. The batteries work. The cylinder is popped open with the key. But no matter how many times I enter the preset factory electronic lock combination, the door will no… read more
Cher
Cher
JustAnswer Expert & Mentor;Teacher/Tutor
Masters Degree
1,382 satisfied customers
I have a Sentry Safe, model number CSW3813, that will not open.
I have a Sentry Safe, model number CSW3813, that will not open. I have a tublar key that I insert into the lock and turn it to the right, then put in the code. The icon in the window says the code is … read more
Mr. Wilson
Mr. Wilson
Teacher
Master\u0027s Degree
200 satisfied customers
I not been able to open my safe, I change batteries,push the
I not been able to open my safe, I change batteries,push the combination and I see on the screen the lock open move the lever but stays stuck safe #csw3813 as682265… read more
Mr. Wilson
Mr. Wilson
Teacher
Master\u0027s Degree
200 satisfied customers
I have a CSW3813 AY538605 electronic fire safe. It was working
I have a CSW3813 AY538605 electronic fire safe. It was working just fine and now when I enter the combination it lights up orange, will not open, and gives me an error message after beeping three time… read more
Cher
Cher
JustAnswer Expert & Mentor;Teacher/Tutor
Masters Degree
1,382 satisfied customers
My safe wont open. I have the combination and key safe Model
My safe won't open. I have the combination and key safe Model CSW3813,for some reason I can open it… read more
Cher
Cher
JustAnswer Expert & Mentor;Teacher/Tutor
Masters Degree
1,382 satisfied customers
I have a sentry safe # 1610 - no longers can open. I changes
I have a sentry safe # XXXXX - no longers can open. I changes the 9V battery but still no luck. Now what?… read more
James W
James W
Account Executive
Bachelor's Degree
2,959 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x