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Safe will not open. 12 to 15 years. CSW3813 AW806365. First…

Customer Question
Safe will not open. ...

Safe will not open.

Technician's Assistant: What's the make/model of your device? How old is it?

12 to 15 years. CSW3813 AW806365

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

First time and I changed batteries

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Yes, all numbers respond except prog key.

Submitted: 5 months ago.Category: Consumer Electronics
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Answered in 4 hours by:
11/22/2017
Electronics Technician: Pete, Electronic Engineer replied 5 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 19,724
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 5 months ago

When was the safe last opened successfully?

What is the status of the indicator lights?

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Electronics Technician: Pete, Electronic Engineer replied 4 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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Pete
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 19,724
19,724 Satisfied Customers
Experience: Over 16 years of experience installing and repairing electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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