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The grace Mind I worked great for several weeks now just…

The grace Mind I...

The grace Mind I worked great for several weeks now just gets as far as loading. Can't get to the home screen or any other cooperation other than searching,and loading.

Technician's Assistant: What's the make/model of your device? How old is it?

Model God irc6000. I got it last May

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

When it stoped I turned it off . Tried to start it yesterday and only get starting and loading note.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

The date and time in the bottom corners are way off also.

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Customer reply replied 9 months ago
Have already unplugged and reconnected radio with no results
Customer reply replied 9 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 9 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
11/21/2017
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,626
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Can you access the menu and select Factory Reset?

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Customer reply replied 9 months ago
I can't get anything. It just says loading.

Try powering off your wireless router for a few minutes, then turn it back on.

Let me know if restarting the router helps?

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Customer reply replied 9 months ago
Pete
Nothing happened. Went from searching to loading,that's it.
Customer reply replied 9 months ago
Can't even turn the radio off now without unplugging it.

Did you have any power outages or thunderstorms before the problem began?

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Customer reply replied 9 months ago
No sir

Sometimes a power surge can cause the firmware on the radio to become corrupted or internal components to stop working correctly.

If powering off the radio for a few minutes and then turning it on again does not work, it will need to be returned for repair:

https://support.gracedigital.com/hc/en-us/articles/201988384-Warranty-Repair-Form

--------------------
Your satisfaction is my priority; I hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
Please ensure you are logged in to submit the rating on your question page.
Or you can type your rating on your question page if you have any difficulty with the rating system.
You can always reply back after rating me if you need any further assistance at all.
Pete.
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Customer reply replied 9 months ago
I'll send the radio in. Can't really be happy about having to do this with a product this new but I do enjoy when it works.

Ok, hopefully they get it resolved for you!

Let me know if I can be of any further assistance at all.

Please remember that you are rating my service to you, and not your product :)
Pete.

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Customer reply replied 9 months ago
Thanks Pete
Didn't like the answer I got but do appreciate your quick response.
Would be hippy to use you again.

You are welcome, Ted :)
Happy Holidays!
Pete.

Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,626
Experience: Over 16 years of experience installing and repairing electronics.
Verified
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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