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My remote doesn't work let me explain. My remote is probably…

Customer Question
My remote doesn't work...

My remote doesn't work let me explain.

Technician's Assistant: What's the make/model of your device? How old is it?

My remote is probably less then 6 months

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Was working fine last night. Used the voice activation and after that the remote didn't work.

Submitted: 8 months ago.Category: Consumer Electronics
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Answered in 3 minutes by:
11/21/2017
Electronics Technician: Aric, Technician replied 8 months ago
Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 47,533
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 8 months ago

You mentioned a remote- but posted no details about it (I have no idea what remote you have). Please provide some info as to the BRAND AND MODEL of the device that the remote goes to.

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Customer reply replied 8 months ago
Xfinity with voice.
Customer reply replied 8 months ago
No
Electronics Technician: Aric, Technician replied 8 months ago

Okay for issues with an Xfinity remote you need to call your cable provider- we are not them.

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