Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Have had my phone for a couple of years. After returning…

Have had my phone...

Have had my phone for a couple of years. After returning from overseas have turned phone back on and cannot play my recorded message. I do not like the prerecorded message and want to make sure it will not play. Help

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Panasonic KX-TGH222

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Turning it on and off. recording my message several times yet it does not play. I have never had this trouble before

Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 5 minutes by:
11/21/2017
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 46,348
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to listen to your messages?

Please let me know

Ask Your Own Consumer Electronics Question
Customer reply replied 7 months ago
No there are no messages. The rude message (prerecorded) does not let anyone leave a message. I want this message removed and the message I have recorded to play instead - but with no good result
Customer reply replied 7 months ago
why should I spend another $37 on a phone call?? I just want an answer!

Thank you

To do this, pick up the handset and press the Menu (right softkey) then #302

Then Yes

After a beep sounds, hold the handset
about 20 cm away and speak clearly into
the microphone (2 minutes and 30
seconds max.).
4 Press STOP to stop recording

Let me know how you go okeasse

Ask Your Own Consumer Electronics Question
Customer reply replied 7 months ago
Ive done this several times and the prerecorded message still plays instead of my message.

Who is your phone provider? eg: Comcast, AT&T?

Ask Your Own Consumer Electronics Question
Customer reply replied 7 months ago
Telstra

ok, it can be the telstra service doing the message

  • Dial 101
  • Press 3 for mailbox set-up
  • Press 1 for greetings, then press 1 to re-record your greeting

Let me know how you go please

Ask Your Own Consumer Electronics Question
Customer reply replied 7 months ago
My mailbox is "not in service at this time" so it can't be telstra!
When I dialled 101 I got the message that my mailbox is not in service at this time.

Prtess Menu #304 to put the pre recordered greeting on, make sure to press ok to confirm

Once done, try again to record your greeting and make sure you are selecting ok at the end to save it

Let me know the results please

Ask Your Own Consumer Electronics Question
Customer reply replied 7 months ago
I am sorry but the prerecorded message is still playing. When you say to press ok at the end to save it the ok has disappeared by the time I come to the end of my message - so I press stop. by pressing the soft key where ok usually is makes no difference.
What am I doing wrong?

When you press stop, what do you then see on the screen of the phone?

Ask Your Own Consumer Electronics Question
Customer reply replied 7 months ago
it goes back to the "record your message etc" so when I press the stop key i get the usual display screen

ok, but when someone calls they get the precorded message still correct?

Ask Your Own Consumer Electronics Question
Customer reply replied 7 months ago
correct - I want them to get my message.
Customer reply replied 7 months ago
Ive never had this trouble before. Is it that the phones are getting old??

thanks

Please remove the power to the base unit and the batteries from the handset

Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.

Please let me know the results

Thank you

Ask Your Own Consumer Electronics Question
Customer reply replied 7 months ago
Oh dear, after doing all that - resetting date and time and then recording my message - the rude prerecorded message still plays!!!!!

Thanks

It is the internal memory in the phone that has faulted, it cannot be written to, this is the only cause remaining

I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Ask Your Own Consumer Electronics Question
Customer reply replied 7 months ago
thank you for your patience! I'm sure my phone is out of warranty.

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 46,348
Experience: Over 20 years fixing Electronically devices
Verified
Richard and 87 other Consumer Electronics Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 46,348
46,348 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Russell H.

Russell H.

Service Tech

4,653 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,605 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,360 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,247 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I have a TracFone and Im unable to use it to call Canada.
I have a TracFone and I'm unable to use it to call Canada. What's the problem?… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,360 satisfied customers
Can I connect a microphone directly to an aux port or with
Can I connect a microphone directly to an aux port or with aN aid of some other device ?… read more
thebrainsurgeon
thebrainsurgeon
College, 32 years experience
17 satisfied customers
Hi, I am trying to get recordings off of my ICD-P520 sony
Hi, I am trying to get recordings off of my ICD-P520 sony voice recorder, but for some reason this model doesn't seem to be compatible with my computer. Do you know what I need to do to fix it?… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a Senhiesser EW100 G3 handheld microphone that keeps
I have a Senhiesser EW100 G3 handheld microphone that keeps dropping out while in use, I'm thinking it could be an antenna issue...what are your thoughts please? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Computer fine alexa microphone stuck in red won't work. Acer
computer fine alexa microphone stuck in red won't work … read more
Harry
Harry
1,893 satisfied customers
Lavalier / lapel microphone question. What type of store
Lavalier / lapel microphone question. What type of store could I just walk up to and buy a lavalier / lapel microphone... or is it only online you can buy these? I live in DC.Walmart? Radioshack?Thank… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
How to connect an ATR3350iS condenser microphone to a Radio
how to connect an ATR3350iS condenser microphone to a Radio Shack MPA 31 power amp. Do I need some type of impedance matching transformer? … read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,653 satisfied customers
JVC superdirectional microphone can the lead be replaced. It
JVC superdirectional microphone can the lead be replaced … read more
Harry
Harry
1,893 satisfied customers
Ear pod problems. Both microphones work on I phone but when
Ear pod problems. Both microphones work on I phone but when I try to use them on iPad only one works. Is something wrong with the iPad and what can I do to fix it? … read more
Harry
Harry
1,893 satisfied customers
Yaesu MD-200 Ultra High Fidelity Desk Microphones and my FT
Yaesu MD-200 Ultra High Fidelity Desk Microphones and my FT 817nd is that a good fit to give a little more punch than the mic that came with the 817? … read more
Harry
Harry
1,893 satisfied customers
I have just purchased a mdrzx220bt headset and microphone
I have just purchased a mdrzx220bt headset and microphone isn't working...it's me just need to know what to do … read more
Harry
Harry
1,893 satisfied customers
Is the resound mini microphone user guide compatible with
Is the resound mini microphone user guide compatible with Phonak hearing aids ? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
No more sound out of my receiver Pioneer sc-1227-k
No more sound out of my receiver Pioneer sc-1227-k… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
my audiotechnica ATR2100 wont show a power light when plugged
my audiotechnica ATR2100 won't show a power light when plugged into the XLR connection in my behringer xenyx1002 mixer? Any idea why not? thanks… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Mackie SRM150. Power fails from time to time and resetting
Mackie SRM150. Power fails from time to time and resetting circuit breaker does not solve issue. Power seems to be restored after the unit has been switched off for a while. Great monitor, but worried… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I am currntly using a tried and true Shure T4V Marcad diversity
I am currntly using a tried and true Shure T4V Marcad diversity receiver-vocal vintage wireless rack and need to purchase a new Shure unit of equal quality. Which one should I buy?… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a round, orange digital output on my stanton str8-80
I have a round, orange digital output on my stanton str8-80 professional turntable. Again I ask, what do i need to link this turntable to my computer?… read more
Louie
Louie
Technician
Associate Degree
4,605 satisfied customers
I have a Panasonic RR-US395 voice recorder and the disc and
I have a Panasonic RR-US395 voice recorder and the disc and driver is not installing properly on my HP with windows version 7, what do you recommend I do.… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x