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I have a Sony DVD/CD drive (drx-840u). The door has stopped…

Customer Question
I have a Sony...

I have a Sony DVD/CD drive (drx-840u). The door has stopped opening. Is there anything I can do?

Technician's Assistant: What's the make/model of your device? How old is it?

Model is DRX-840U. Manufactured August 2007.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just started, though it has likely been months since I have used the drive. Troubleshooting? I have pushed the button to open the drive door, hoping to insert a disk. The door doesn't budge.

Submitted: 3 months ago.Category: Consumer Electronics
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Answered in 5 hours by:
11/21/2017
Electronics Technician: Pete, Electronic Engineer replied 3 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 19,144
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 3 months ago

Power the system off, then press and hold the EJECT button on the DRX-840U whilst connecting the power supply at the wall and let me know if it opens.

If it doesn't open, then either there is a disc stuck inside or the disc tray has a mechanical fault.

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