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I am not receiving my e-mails. The 4th and 5th lights' on…

Customer Question
I am not receiving...

I am not receiving my e-mails. The 4th and 5th lights' on the black box - forgotten what you call it! are flashing. I've unplugged and replugged the computer, but still can't get e-mails.

Technician's Assistant: What's the make/model of your device? How old is it?

Good question. The modem, thank you! I honestly have no idea, probably 4 -5 years.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It's been slow for about a week, but I have unplugged and replugged the computer = should I do that to the modem

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Don't think so

Submitted: 8 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
11/20/2017
Electronics Technician: Richard, Customer Service replied 8 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,185
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the part of your email address after the @ symbol?

Thank you

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Electronics Technician: Richard, Customer Service replied 8 months ago

Thank you

Can you tell me please which email program you are using to access your email account with?

Your web browser? Outlook2016?

Please let me know

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