Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

Consumer Electronics
This answer was rated:

I have a vtech baby monitor and the screen just shows a half…

Hi, i have a...

Hi, i have a vtech baby monitor and the screen just shows a half green and half purple screen

Technician's Assistant: What's the make/model of your device? How old is it?

Its about a year old but i have only used it a couple of times, i don't have the box anymore but from memory i think its a safe and sound

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Its only really worked properly for about a month, i sent it back to be fixed but they said it was working fine so i tried it again and it was fine, but when i unplugged it it didn't work again, the only thing i have tried is turning it off and on again and changing to a different power point but the screen just stays green and purple

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No thanks

Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 1 minute by:
11/20/2017
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 42,342
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Pwer it off and remove the power to the unit and let it sit for 20 minutes.

Then connect the power, turn it on and tell me how it then performs please

Ask Your Own Consumer Electronics Question
Customer reply replied 3 months ago
Hi Richard, I done what you told me to do and plugged everything back in and turned it on an everything is the same, top half of the screen is green and the bottom half is flickering purple

Thanks

It is the internal LCD controller that has faulted, this is the cause for this, it can work after being switched off for a long time with no power and likely why it worked for the company when they tested it.

I am really sorry about this and you are going to have to return the unit to have it replaced though as this is a hardware issue. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Ask Your Own Consumer Electronics Question
Customer reply replied 3 months ago
That’s ok I can’t afford it but thank you anyway

Ok, I am not sure sorry what you mean with affording something... but did you see my last message?

It is the internal LCD controller that has faulted, this is the cause for this, it can work after being switched off for a long time with no power and likely why it worked for the company when they tested it.

I am really sorry about this and you are going to have to return the unit to have it replaced though as this is a hardware issue. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 42,342
Experience: Over 20 years fixing Electronically devices
Verified
Richard and 87 other Consumer Electronics Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
Thank you again

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Consumer Electronics Question
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 42,342
42,342 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Engineer and electronic enthusiast for more than 12 years.

227 satisfied customers

I am here to help you!

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Louie

Louie

Technician

4,540 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Russell H.

Russell H.

Service Tech

4,358 satisfied customers

8+ years of professional experience

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Greg A.

Greg A.

Engineer

1,281 satisfied customers

Engineer / Consultant

Martin

Martin

Engineer

1,244 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I forgot my password for hulu. Roku Hulu tv. Old I didn't
Old I didn't think I belonged to it but Hulu says I do. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
476 satisfied customers
My Computer has lost the Driver for my camera. Panasonic Hdd
Hello My Computer has lost the Driver for my camera. Panasonic Hdd SDR-H40 I am on Windows 10 … read more
Harry
Harry
894 satisfied customers
Where do you get the passphase on hp printer. M281fdw. Its
its brand new and I'm trying to set up wireless email … read more
technicalcat
technicalcat
Computer Science
839 satisfied customers
My laptop says I need more storage space as it drops me when
Hi! My laptop says I need more storage space as it drops me when I am on a website. How can I get more storage space? Steve … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
I just got a new hp computer. I was setting it up but didn't
I just got a new hp computer. I was setting it up but didn't get very far. I need to go back to the very beginning and start over. Is that possible? … read more
Harry
Harry
894 satisfied customers
New question! I know that many electronic circuits have
New question! I know that many electronic circuits have names. What is the name of a circuit that will transform a current coming in so that it turns itself on and off several times per second? Here i… read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,358 satisfied customers
How can I see dropped pin of location from iphone on
How can I see dropped pin of location from iphone on android, friend of mine sending pin of his location but I can't open it on android phone, how do I open it on android phone?… read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,358 satisfied customers
This is a questions about. Google mini. Just tried to turn
just tried to turn it on with a kasa smart plug and it will not connect to google mini … read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,358 satisfied customers
I just got a new hp computer. I was setting it up but didn't
I just got a new hp computer. I was setting it up but didn't get very far. I need to go back to the very beginning and start over. Is that possible? … read more
Harry
Harry
894 satisfied customers
My send to kindle app is not sending ebook files t the
My send to kindle app is not sending ebook files t the kindle although it says 100% complete upload. I cannot find the books in Cloud either. This is recent, up till a week ago it worked fine. I've tr… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
476 satisfied customers
I have a slr digital nikon D90 that i use soley for taking
i have a slr digital nikon D90 that i use soley for taking Tiff images of my paintings. the images come out a little too ddark and bluish.. as i take them in a studio with a skylight overhead...so it … read more
Neil
Neil
Associate Degree
2,630 satisfied customers
Turn D700 on, camera operates fine, EXCEPT, can't change
Turn D700 on, camera operates fine, EXCEPT, can't change settings, LED screen does not light up, menu thus can't be brought up, image review won't come up, top panel lights up, camera takes pictures o… read more
Richard
Richard
Customer Service
42,342 satisfied customers
I've just inserted a new batterr into my Nikon D70 and the
I've just inserted a new batterr into my Nikon D70 and the control panek still displays CHA and the camera will not work … read more
Richard
Richard
Customer Service
42,342 satisfied customers
I have a Nikon A10 maybe 6 months old. Went to a baseball
I have a Nikon A10 maybe 6 months old. Went to a baseball game today, camera in my jacket pocket now lens will not come out or turn on camera … read more
Richard
Richard
Customer Service
42,342 satisfied customers
I have a Lumix XS100 and the zoom is not working. On the
I have a Lumix XS100 and the zoom is not working. On the screen it says (zoom error). When you turn it on it zooms to maximum and you turn it off it only retracts half way. What can I do?? … read more
Richard
Richard
Customer Service
42,342 satisfied customers
I have a coolpix s6900. When I push the on button the lens
I have a coolpix s6900. When I push the on button the lens comes out for a second & then closes & shuts down. Is it repairable? If so is it practical? … read more
Richard
Richard
Customer Service
42,342 satisfied customers
I have telephone model KX-TGE460. The answerint machine
I have telephone model KX-TGE460. The answerint machine works when no one is on the phone, but when the line is busy, the machine does not pick up messages. The caller say that the line just keeps rin… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
I HAVE A SISCO PROTECTOR SAFE. I HAVE THE COMBINATION & THE
I HAVE A SISCO PROTECTOR SAFE. I HAVE THE COMBINATION & THE KEY. I PUT IN THE COMBO TODAY, TURNED THE KEY BUT THE ENTIRE COMBO STUCK BETWEEN 0 & 5. Can't open safe. What can I do.? … read more
Eddie
Eddie
Home Improvement Contractor and Repairs
High School or GED
1,089 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x