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Getting message on 3 tv's. "Somethings not quite right". I

Customer Question
Getting message on 3 tv's...
Getting message on 3 tv's. "Somethings not quite right". I checked connections still no programs and control is not working. What now.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Xid-p
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since this a.m. I turned tv's off and unplugged and rep lugged cable connection
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Blue microphone feature is not responding
Submitted: 25 days ago.Category: Consumer Electronics
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Answered in 5 minutes by:
11/19/2017
Electronics Technician: Aric, Technician replied 25 days ago
Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 45,345
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 25 days ago

The "Something's not quite right" message is generated by the Xfinity box- meaning the issue is with Comcast or their equipment. The only thing on a user level you can try is to unplug the power cord from the back of the Xfinity box for 30 seconds- and then plug it back in to fully reboot the box. Once it comes back up this can sometimes clear the issue. However if it does not, then your next step is to contact your cable provider (Comcast) as they are responsible for that message and may need to either refresh the signal or swap out the cable box.

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Electronics Technician: Aric, Technician replied 25 days ago

More on that message and contact for Charter can be found at the link below:

https://www.xfinity.com/support/cable-tv/x1-errorcode-xre-00067/

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Electronics Technician: Aric, Technician replied 25 days ago

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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Electronics Technician: Aric, Technician replied 25 days ago

Please view my reply for the answer to your question.

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Electronics Technician: Aric, Technician replied 25 days ago

Do you need further assistance with this?

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Customer reply replied 25 days ago
Waiting for powering up to conclude
Electronics Technician: Aric, Technician replied 25 days ago

Okay sounds good! Again, if the issue persists- you will want to contact Comcast as it's an issue on their end.

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Electronics Technician: Aric, Technician replied 25 days ago

Were you able to try those steps? Are you still having the same problem?

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Aric
Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 45,345
45,345 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

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