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Can you help me get rid of the malware called

Customer Question
hemailloginnow? JA: What's the make/model of...
Can you help me get rid of the malware called hemailloginnow?
JA: What's the make/model of your device? How old is it?
Customer: An HP laptop I bought about three years ago
JA: How long has this been going on? What troubleshooting have you tried?
Customer: About a month. I tried to fined it in my apps/programs but Yahoo has hidden it. I don't want to add another software program to my computer to remove it - don't trust them/it.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I'd like to know how to do this myself instead of calling on u every time things like this happens. How to find these HIDDEN files, for instance?
Submitted: 29 days ago.Category: Consumer Electronics
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Answered in 5 minutes by:
11/19/2017
Electronics Technician: Josh, Technician replied 29 days ago
Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 21,052
Experience: 10+ years
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Electronics Technician: Josh, Technician replied 29 days ago

Can I connect to your computer to fix the issue?

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John
John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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