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I HAVE a new Sony Bravis. Can't turn it on or off. have

Customer Question
I HAVE a new...

I HAVE a new Sony Bravis. Can't turn it on or off. have tried input

Technician's Assistant: What's the make/model of your device? How old is it?

Hooked it up this past week. KDL-46R53A.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Started using yesterday. Used input button & power button. Can't turn

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

It on or off

Submitted: 8 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
11/19/2017
Electronics Technician: Nathan, Engineer replied 8 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 30,863
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Do you see a light on the front of the tv, either solid or flashing?

To confirm, this is a brand new tv which was just purchased? Could you please recheck the model number, what you sent is not a valid model.

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