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My Roku just stopped working. I have a black screen, an d…

My Roku just stopped...

My Roku just stopped working. I have a black screen, an d none of my buttons work.

Technician's Assistant: What's the make/model number of your device? How old is it?

Model 2450x and it is 4 years old.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This just started about an hour ago. For the last 2 days my main menu screen shrank about half size and is in the upper left part of the screen. I was watching a show and I was going backward. When I hit play I had volume, but no picture.

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Answered in 5 minutes by:
11/19/2017
Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 21,934
Experience: 10+ years
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Consumer Electronics Question

Please remove the power cord from the ROKU

Wait 2 minutes

Plug in the power cord and power it on

Do you still have the issue?

Ask Your Own Consumer Electronics Question
Customer reply replied 8 months ago
Nothing changed, still have the black screen

Did you remove the power cord from the ROKU?

Ask Your Own Consumer Electronics Question
Customer reply replied 8 months ago
ok, let's continue online.

Did you remove the power cord from the ROKU?

Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 21,934
Experience: 10+ years
Verified
Josh and 87 other Consumer Electronics Specialists are ready to help you
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The Electronics guy
The Electronics guy, Systems Engineer
Category: Consumer Electronics
Satisfied Customers: 1,122
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