Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Which Roku channels have closed captioning? My Smart TV is a…

Which Roku channels have...

Which Roku channels have closed captioning?

Technician's Assistant: What's the make/model number of your device? How old is it?

My Smart TV is a Samsung purchased 8n 2010. It is a Series 6, 6500 (55"). I get DirecTV and Cosed Captioning is available on all channels.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I see no ability to get Closed Captioning on any Roku channels using the Roku remote.

Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 3 hours by:
11/18/2017
Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 21,964
Experience: 10+ years
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Consumer Electronics Question
  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. To open the captions menu, select Accessibility. If Accessibility is not listed, select Captions.
  4. Select Captions mode and choose when captions appear.
    • Off – captions never appear
    • On – captions always appear (when available from the service provider). When service providers use their own settings, closed captions are activated within their channel.
    • On replay – captions appear only after pressing the Replay button on your Roku remote (with content that supports instant replay)
    • When mute – captions appear only when volume is muted. Note: this is not available on all Roku devices.
Ask Your Own Consumer Electronics Question

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 21,964
Experience: 10+ years
Verified
Josh and 87 other Consumer Electronics Specialists are ready to help you
Ask your own question now
Customer reply replied 7 months ago
Josh, your response answered my question. What I'm unhappy about is after I approved the charge of $5.00 I found an additional $21.00 charged to my card.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Josh Your Own Question
Josh
Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 21,964
21,964 Satisfied Customers
Experience: 10+ years

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,732 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,614 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,381 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,247 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
Last night for the first time since I bought the tv ten
Last night for the first time since I bought the tv ten years ago it has begun what I am assuming is”text to speech” application on Prime TV. How do I get rid of it? I called Direct TV, my carrier, an… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have an old Roku XD streaming device, but I cannot get
I have an old Roku XD streaming device, but I cannot get closed captions on it. The instructions on the Roku web site say go to the Accessibility or Captions tab in the settings menu, but there are no… read more
Harry
Harry
3 satisfied customers
For remote BN5N00856A. To improve sound on my Samsung TV, I
For remote BN5N00856A. To improve sound on my Samsung TV, I pressed the wrong buttons on the remote. Sound is not improved AND I lost Closed Caption capability, which I must have. Help, Help, Help. -R… read more
Dr. Dan
Dr. Dan
Doctoral Degree
572 satisfied customers
I have a toshiba wc-sbu2 remote for which I do not have a manual.
I have a toshiba wc-sbu2 remote for which I do not have a manual. I would like to know whether one can get closed captions on the TV. There is a "Subtitle" button. When I push that, I get a flashing s… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I just purchased a Yamaha AV receiver RX-V671. I want to program
I just purchased a Yamaha AV receiver RX-V671. I want to program the Yamaha remote control to contol all my components. I have been unsuccessful in getting the Yamaha remote to control the Directv rec… read more
Joe
Joe
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
1,502 satisfied customers
I asked the following question several days ago and have not
I asked the following question several days ago and have not received any response. I paid $28.00 per Visa. We have a recently purchased LG BD670 dvd player which we use to watch Netflix movies using … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I bought a JBL SB 300 soundbar with subwoofer and have lost
I bought a JBL SB 300 soundbar with subwoofer and have lost my patience in trying to get my DirecTV remote to handle the volume controls. I am stuck right now using the JBL remote for volume and the D… read more
Joe
Joe
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
1,502 satisfied customers
I have a Sony Bravia & have to have the cc on all the time
I have a Sony Bravia & have to have the cc on all the time for my husband & this morning the cc won't come on. I went threw all the settings under the set up settings &they were all set right, but it … read more
Louie
Louie
Technician
Associate Degree
4,614 satisfied customers
I am deft and need closed captions on the tv. I asked the
I am deft and need closed captions on the tv. I asked the man who installed the service to put it on and he put the channel numbers on. How do I get closed captions on?… read more
Martin
Martin
Engineer
Bachelor's Degree
1,247 satisfied customers
I bought the Samsung 32" c6500 about 40 days ago. The tvs
I bought the Samsung 32" c6500 about 40 days ago. The tv's nice, the Samsung speaker bar was a MUST, since speakers are in the rear, weak. The television was fine BUT wanted a change -- to the 40" c65… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I just ordered the Samsung remote RMC30C2/ZA for my new Samsung
I just ordered the Samsung remote RMC30C2/ZA for my new Samsung UN46C6500 LED TV. I am hoping this advanced remote will work with my TV and Samsung Home theater system?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Good Day! email [email protected] I bought a Samsung
Good Day! [email protected] I bought a Samsung 55 inch 120 hz LED 6300. Is there a major visual disadvantage it has over the 6900 and 6500? Also..would the 240 HZ have made a huge difference in pict… read more
James W
James W
Account Executive
Bachelor's Degree
2,959 satisfied customers
I just purchased a Samsung Blu-ray player (BD-5500) and would
I just purchased a Samsung Blu-ray player (BD-5500) and would like to be able to program my DirecTV remote to run the basic functions. Do you know if there is a code for this model that works? I've tr… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
the smart sound / closed captioning messages keep coming up
strange messages keep coming up on my tv. i dont have a remote. the tv is 16 years old. the prob started when i tried to turn the volume down manually on the tv during a dvd movie. (the volume isnt co… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
How do I restore my Samsung Tv to its factory defaults My
How do I restore my Samsung Tv to its factory defaults? My 1 year old daughter has somehow managed to turn the closed captioning on and we can't get it to turn off.… read more
Mike
Mike
Technical Consultant
Working on MBA
1,312 satisfied customers
My wife who is Chinese and a Mandariun speaker understands
My wife who is Chinese and a Mandariun speaker understands from a friend that it is possible to set our Samsung LCD TV to show English subscripts to better help her understand the programs she watches… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
I have a proview 32inch lcd panel; three years old, RX Series.
I have a proview 32inch lcd panel; three years old, RX Series. I cannot get cc and also brightness, contrass etc options. I cannot get my menu options to work. I need close captions in order to enjoy … read more
Louie
Louie
Technician
Associate Degree
4,614 satisfied customers
We have just acquired a 52 Samsung Series 6 - 650 (big screen
We have just acquired a 52" Samsung Series 6 - 650 (big screen flat panel LCD television) and a Samsung BD-P1500C BluRay player. I am hard of hearing so I like to have the closed captions on at all ti… read more
MusicMan
MusicMan
Bachelor's Degree
12 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x