Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

Consumer Electronics
This answer was rated:

I have a sentry safe and the batteries died after finding

where the batteries were I...
I have a sentry safe and the batteries died after finding where the batteries were I replaced all four and it now sounds like it used to but it still will not open,
JA: What's the make/model of your device? How old is it?
Customer: the only thing I can fid says A5885 as for how old it is I don't know.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I hadn't been into it in months so I only discovered the problem a week ago. Other than changing batteries I don't know any other things to try.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 12 minutes by:
11/18/2017
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 26,849
Experience: Managing Director at Pollinate Group LLC
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Is it giving an error light after you put the code in?
For how long were the batteries dead?

Ask Your Own Consumer Electronics Question
Customer reply replied 24 days ago
no it says proceed and I ddon't know how long the batteries were dead.

Do you know the original factory code? If so, can you try using that rather than your user code and see if that responds?
Can you also listen very carefully after putting the code in and tell me if you hear a clicking sound?

Ask Your Own Consumer Electronics Question
Customer reply replied 24 days ago
I don't know the factory code code and I don't her the clicking sound that i used to hear when it was working.

Okay there are a few possible causes of that,

the solenoid inside that releases the lock may be faulty/stuck, or the batteries you put in may just not have enough power. Please replace the batteries again, making sure to use a brand new set of quality alkaline batteries. The generic brands, rechargeable s, etc don't have enough power in them to work these safes.

Let me know if that helps.

Ask Your Own Consumer Electronics Question
Customer reply replied 24 days ago
I replaced all four batteries again and it did't help.

Okay that means that the door is jammed or the solenoid is stuck or damaged,

Can you tip the safe up, so that the back wall of the safe is laying against the floor?
Then (with a helper, if needed) press down hard at the top left corner of the door, while putting in the code and then after it beeps try to move the handle to see if it will unlock

Ask Your Own Consumer Electronics Question
Customer reply replied 24 days ago
That worked , thank you.
Customer reply replied 24 days ago
Is there anything I should do now that it's open?

Great! You shouldn't need to do anything else, it was probably just the gasket being stuck down too tight from not being opened for awhile,

You can open and close the door a few times now to make sure it is moving freely, otherwise you're all set and it should return to normal.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 26,849
Experience: Managing Director at Pollinate Group LLC
Verified
Nathan and 87 other Consumer Electronics Specialists are ready to help you
Ask your own question now
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 26,849
26,849 Satisfied Customers
Experience: Managing Director at Pollinate Group LLC

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Engineer and electronic enthusiast for more than 12 years.

227 satisfied customers

I am here to help you!

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Louie

Louie

Technician

4,526 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Russell H.

Russell H.

Service Tech

4,322 satisfied customers

8+ years of professional experience

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Greg A.

Greg A.

Engineer

1,272 satisfied customers

Engineer / Consultant

Martin

Martin

Engineer

1,244 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I need to get back to factory settings, it wont add and the
i need to get back to factory settings, it wont add and the little printer icon pops up when ever any function is tried. … read more
Harry
Harry
107 satisfied customers
Tell me how to change my "message" on an old panasonic
Tell me how to change my "message" on an old panasonic phone … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,245 satisfied customers
My roku just stopped working yesterday. I updated my account
My roku just stopped working yesterday. I updated my account but it won't connect … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,245 satisfied customers
I am planning to buy Epson Pro EX9220. Lamp warranty on this
I am planning to buy Epson Pro EX9220. https://www.amazon.com/gp/product/B073L7BSK7/ref=ox_sc_act_title_3?smid=ATVPDKIKX0DER&psc=1Lamp warranty on this model is just 90 days. Normally, how much does i… read more
Chris Lindsey
Chris Lindsey
IT University
151 satisfied customers
I don't get any rings before the answering machine picks up.
I don't get any rings before the answering machine picks up. I have a Panasonic KX--TGEA40 with five phones in the system … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,245 satisfied customers
I bought an "80 model cube 40. As the note decays I can hear
i bought an "80 model cube 40. As the note decays I can hear signal distortion. … read more
Harry
Harry
107 satisfied customers
My tr120 headphones are connected to my tv. They no longer
My tr120 headphones are connected to my tv. They no longer send audio to the head set. All I can hear is static. I have tried to adjusting the tuner on the right ear piece but that doesn't help. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,245 satisfied customers
I bought a Nikon Camera a few years ago and have lost the
I bought a Nikon Camera a few years ago and have lost the installation disc for to install pictures from the camera to my computer. I think it was called the program nxt2 … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
I have a power cord issue with my sony clie and wonder if i
i have a power cord issue with my sony clie and wonder if i can purchase a new one? … read more
Nathan
Nathan
Engineer
26,849 satisfied customers
Sentry head phones bx 200. Sentry bx 200. I am using ubontu
i am using ubontu it connects but still plays on computer … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
I have a mini maglite. it was working fine, then stopped
i have a mini maglite. it was working fine, then stopped working fine. i replaced the batteries and it still does not work. it has been kept for indoor use. there is no obvious corrosion. recently i s… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
Cannot connect printer to wireless...changed sevice now cant
cannot connect printer to wireless...changed sevice now cant connect … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,245 satisfied customers
My Panasonic cordless phone will not stop blinking that I
my Panasonic cordless phone will not stop blinking that I have a message ever since I switched service from ATT to comcact / xfinity for my service. can you help ?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,245 satisfied customers
My safe combo no longer works. SentrySafe don't see model or
My safe combo no longer works JA: What's the brand and model of your product? Customer: SentrySafe don't see model or serial# JA: What have you tried so far? Customer: round keypad in the middle of do… read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,322 satisfied customers
Were ca n I purchase a remote for my teac MV3092G video
were ca n I purchase a remote for my teac MV3092G video cassette … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
I loaded tubi tv and my screen is blank and will not go home
I loaded tubi tv and my screen is blank and will not go home or cable or anything … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,245 satisfied customers
I have an RXA-2050 receiver that is just two years old. A
I have an RXA-2050 receiver that is just two years old. A couple months ago it started a problem of booming bass when first turned on. this lasts about 20 minutes then goes away. I have checked the EQ… read more
Louie
Louie
Technician
Associate Degree
4,526 satisfied customers
Cannot remove my messages from my. Panasonic model no.
Cannot remove my messages from my JA: What's the brand/model of your phone system? Customer: Panasonic model no. Kxtgf380-m JA: How long has this been going on with your Panasonic system? What have yo… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,245 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x