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My ipad just quit. I've lost everything. It was working okj…

Customer Question
My ipad just quit...

My ipad just quit. I've lost everything. It was working okj I shut it down & charged it, when I turned it back on it saied I had to set up my ipad. I don't understand it! it is 4-5 yrs old.

Technician's Assistant: What's the make/model of your device? How old is it?

Apple 4-5 yrs

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It just started .I've turned both power buttons to get Apple & it comes up but does nothing.

Submitted: 8 months ago.Category: Consumer Electronics
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Answered in 1 hour by:
11/18/2017
Electronics Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 21,964
Experience: 10+ years
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 8 months ago

The "set up" screen will appear during an operating system update too and after you complete the set up, it will go back to your normal iPad without any issues.

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Customer reply replied 8 months ago
I got to a place where I have to input ip etc which I have. What do they mean by "search domains " in the set up?
Electronics Technician: Josh, Technician replied 8 months ago
You need to select your WiFi network from the list
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Customer reply replied 8 months ago
I have
Electronics Technician: Josh, Technician replied 8 months ago
Please follow the screens to complete
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Customer reply replied 8 months ago
I've entered all the info but nowhere does it show submit etc !???
Electronics Technician: Josh, Technician replied 8 months ago
Entered all of what information?
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Customer reply replied 8 months ago
IP address etc!
Electronics Technician: Josh, Technician replied 8 months ago
You do not need to enter an type of IP address. It appears you are on the wrong screen
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Customer reply replied 8 months ago
we don't seem to be getting anywhere . I can't go anywhere on this pad. When i swipe it , it takes me to the wifi page. I selected the wifi & when i click on it, i'm told the ipad has to be set up. I think i'm going to go to an apple store to see what they say.
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