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Steve G.
Steve G., Engineer
Category: Consumer Electronics
Satisfied Customers: 2358
Experience:  VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!
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Sorry about the onfusion. I am unable to use Internet

Customer Question

Hi,
JA: Hi. How can I help?
Customer: Hi,
JA: Hello. How can I help?
Customer: Hi, Sorry about the onfusion. I am unable to use Internet Explorer. Every time I try to log on, I get, "This page can't be displayed." After trying various things for over three hours, I removed Webroot and was able to get on I.E. When I put Webroot back on, I got the same message. If I want the protection, I still need to be able to get on I.E.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: I have an HP Pavilion lap top. Dn't know the exact model. It runs Windows 7.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It started this morning. Using Mozilla, we tried most of the stuff we could find on the net.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Can't think of anything.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Josh replied 1 year ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 year ago.

Can I connect to your computer to fix the issue?