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My Optoma HD27 1080p suddenly stopped working. The bulb

Customer Question
My Optoma HD27 1080p...

My Optoma HD27 1080p suddenly stopped working. The bulb seems fine but only a gray light is on the screen with what appears to be five stars---they look like actual stars. 5 of them.

Technician's Assistant: What's the make/model of your device? How old is it?

HD27 1080p 3d Less than a year old.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Started last night---I have gone through all TS I can find on line etc.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Nope--but thanks. I would really like to know what exactly is electricity is but....that's ok.

Submitted: 8 months ago.Category: Consumer Electronics
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Answered in 6 days by:
11/23/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,596
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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