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Steve G.
Steve G., Engineer
Category: Consumer Electronics
Satisfied Customers: 2358
Experience:  VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!
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My picture has become too large, i donot know what i did,nor

Customer Question

my picture has become too large, i donot know what i did,nor how to shrink so that i can see the whole picture.please advise
JA: What's the make/model of your device? How old is it?
Customer: large flat screen over 5yrs old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just happened yedterday.tried all the do i zoomin
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
i did all the things you asked-no change note,.one thing i forgot to mention was i called cogeco tech support last night about this problem and they had me do something which froze the aspect ratio .is this significant/
Expert:  Richard replied 1 year ago.

It can be, but what are you connecting to for a signal? eg: Cable box?

And what is the model of the TV?

Customer: replied 1 year ago.
i understood this discussion to be a 5$ retunable deposit. the connection is thru a cable box the tv is a TH-42PX80U
Expert:  Richard replied 1 year ago.

No this service is not free or $5

Please speak to customer service if you skipped over the costs overview when making the question

Thank you