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On the main verizon control box (in my basement), I have a…

Customer Question
On the main verizon...

On the main verizon control box (in my basement), I have a battery replacement red light on and it beeps periodically. How do I get the battery pack replaced?

Technician's Assistant: What's the make/model of your device? How old is it?

This control box was installed 5 years ago when I moved into the house. It is a beige box attached to the wall near my circuit breaker boxes. No idea make and model, where do I get that info., off the box?

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Last several days. I tried to unplug it and recycle, red light still comes on. Its got nothing to do with cell phones, it is a large battery in the main verizon control box. I assume it is the battery backup system.

Submitted: 8 months ago.Category: Consumer Electronics
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Answered in 4 hours by:
11/16/2017
Electronics Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,359
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 8 months ago

To change the backup battery, please see the following video guide:

https://www.verizon.com/support/residential/quick-guides/change-battery-%20backup.htm

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Customer reply replied 8 months ago
I called a verizon 1-800 number and ordered another battery which will be shipped, with installation instructions, to me in 3-8 days. I believe the problem solved. All I needed was another backup up battery.
Electronics Technician: Pete, Electronic Engineer replied 8 months ago

Glad to hear you got it resolved!

Have a great day :)
Pete.

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Customer reply replied 8 months ago
Pete,You really did not do anything since I resolved it myself earlier in the day. I don't see how I can rate you and don't think I should even be chharged the $13.00.
Electronics Technician: Pete, Electronic Engineer replied 8 months ago

For any account queries please contact customer services.

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